Technical Program Manager This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Job Description: The Technical Program Manager (TPM) is a customer-facing, cross-functional role responsible for driving complex technical programs from early customer engagement through initial delivery and operational handoff. TPM serves as a central point of coordination across customers, account teams, product management, engineering, test, services, and leadership to ensure technical commitments are clearly defined, risks are identified early, and execution remains aligned with business and customer expectations. Operating in a highly matrixed environment, the TPM partners closely with Sales, Sales Engineering, Product Management, Engineering, Test, and Services teams to translate customer requirements and business priorities into executable plans, milestones, and deliverables. The role relies on strong communication, structured execution, and influence rather than direct authority to drive outcomes. TPM owns technical programs from early solution alignment through initial implementation and operational handoff, ensuring continuity across presales, delivery, and operational phases. The role includes coordinating cross-functional dependencies, validating technical and delivery commitments, facilitating decision-making, and proactively managing risks and issues. TPMs are expected to provide clear visibility into program status, timelines, dependencies, and escalations, and to communicate effectively with stakeholders at all levels, including senior leadership. A core focus of the role is operational execution and continuous improvement. The TPM leverages program management tools, dashboards, and reporting mechanisms to improve transparency, predictability, and efficiency. They partner with tooling and operations teams to identify gaps, streamline processes, and balance execution rigor with speed, ensuring structure enables delivery rather than creating friction. Key Areas of Responsibility and Deliverables - Customer pre-sales calls and technical engagement support - PDT and CCL tracking and coordination - PR/Bug tracking and customer escalations - Feature and enhancement tracking - Customer certification tracking and readiness coordination - Internal cross-functional coordination (Sales Engineering, Engineering, Test, Services) - Support for reactive and urgent customer or account requests - Automation initiatives and process improvement efforts - CUC request tracking and coordination - RFP and RFQ technical support - Participation in and support of NPI processes Qualifications - This role requires 2+ years of experience in Technical Program Management, Program Management, or similar technical delivery roles, with demonstrated experience in customer-facing, cross-functional environments. - Strong written and verbal communication skills, the ability to influence without authority. - Strong organizational and problem-solving skills are essential. - Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience) is required. - Preferred experience includes - Supporting Cloud, Service Provider, or large enterprise customers - Background in presales, technical account management, or complex solution delivery - Familiarity with Agile or hybrid delivery models - Experience working closely with product, engineering, and services organizations. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Job: Sales Job Level: TCP_03 "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. - United States of America: Annual Salary USD 137,500 - 284,000 in California This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%." Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html