Netflix

Technical Program Manager - Games Social, Trust and Safety

Netflix$420K — $500K+*
US-AnywhereRemote in United States
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience as a technical program manager with expertise in social platforms and online safety features.
  • Technical fluency to engage with engineers, particularly in social system architecture and real-time communication.
  • Ability to map dependencies and drive projects in ambiguous environments, especially in new program spaces.
  • Strong communication skills for adapting messages to various audiences, including technical and executive.
  • Proactive in identifying risks and proposing solutions, particularly in trust and safety contexts.
  • Collaborative by default, yet decisive when prioritization is necessary.
  • Experience using AI tools to enhance program delivery and risk management.

Responsibilities

  • Lead the end-to-end delivery of Games Social initiatives, including friend systems and multiplayer social features.
  • Collaborate with product managers, engineers, and designers to define and ship connected gaming capabilities.
  • Manage cross-functional dependencies to ensure teams remain unblocked and aligned on deliverables.
  • Create and communicate program health visibility, including risks and trade-offs, to leadership.
  • Serve as the TPM point of contact between Games Social, Trust & Safety, and game studios to facilitate integration.
  • Drive requirements gathering for studio-facing features and translate needs into platform investments.
  • Oversee the delivery of social and safety tooling from conception to launch.

Benefits

  • Health Plans and Mental Health support.
  • 401(k) Retirement Plan with employer match.
  • Stock Option Program and Disability Programs.
  • Flexible Spending Accounts and Family-forming benefits.
  • Generous paid leave policies, including 35 days of paid time off for hourly employees and flexible time off for salaried employees.
Full Job Description

The Games Technical Program Management (TPM) team, an integral part of Games Engineering, is dedicated to developing robust, end-to-end platform capabilities for developers and enabling Netflix members to seamlessly discover and engage with exciting interactive experiences. Our work spans game canvases across TV, web, and mobile; the Netflix Games Controller; on-device and cloud gaming infrastructure; and the studio tools and developer ecosystem that power every title we ship.

Social connection is the next frontier for Netflix Games. We believe the future of our games experience lives in the shift from "Wait, Netflix has Games?" to "Do you want to play the latest Netflix Game together?" Our Games Social and Trust & Safety teams are building the foundational capabilities — friend systems, shared play experiences, communication features, and the safety infrastructure that makes them all possible — to bring members together through play. As these social experiences scale, so does the need for robust trust and safety systems that protect our members and preserve the integrity of the platform.

As a TPM embedded in this space, you will drive the programs that bring social experiences to life across Netflix Games while ensuring every interaction is underpinned by world-class trust and safety capabilities. You will sit at the intersection of product vision and engineering execution, partnering with product managers, engineers, designers, data scientists, and game studio teams to deliver social features that are delightful, safe, and scalable.


Who You Are
  • An experienced technical program manager with a track record of delivering complex, multi-stakeholder programs involving social platforms and safety-by-design online community features.

  • Technically fluent enough to engage meaningfully with platform and application engineers. You understand social system architectures, real-time communication infrastructure, content moderation pipelines, and safety tooling without needing everything translated for you.

  • A systems thinker who can map dependencies across engineering, studio, product, and cross-functional teams, and drive clarity when the path forward is ambiguous, especially in 0-to-1 problem spaces where you're building something that doesn't yet exist.

  • A strong communicator who adapts to the audience. From detailed technical updates to tight executive summaries for leadership, you know what each moment calls for.

  • Proactive about risk: you identify problems before they become blockers and bring solutions, not just status. This is particularly important in trust and safety, where gaps can have outsized member impact.

  • Collaborative by default, but direct when decisions need to be made or priorities need to be contested.

  • Committed to an inclusive working environment where people from all backgrounds can do their best work.

  • AI-native in how you work. You already use AI tools to accelerate program delivery, surface risks, and synthesize information. You have the judgment to know where AI genuinely raises the bar and where human cross-functional coordination is essential.

What You Will Do
Drive Games Social Platform Programs
  • Own end-to-end program delivery for Games Social initiatives, including friend systems, multiplayer social features, communication capabilities, and the platform infrastructure that enables shared play experiences across TV, mobile, web, and cloud.

  • Partner closely with product managers, engineers, and designers to define, scope, and ship social capabilities that move members from solo play to connected experiences.

  • Identify and manage cross-functional dependencies between Games Platform engineering, Games UI, and Netflix Game Studios, ensuring teams are unblocked, sequenced correctly, and aligned on shared deliverables.

  • Create visibility into program health, surfacing risks and trade-offs to engineering leads and Games leadership through high-quality written communication and structured program reviews.

Enable Studio Integration and Cross-Functional Partnerships
  • Serve as the TPM interface between Games Social, Trust & Safety, and game studio partners (internal and external). Ensuring studios understand available social and safety capabilities and can integrate them effectively into their titles.

  • Drive requirements gathering and scoping for studio-facing social and safety features, translating developer and producer needs into actionable platform investments.

  • Manage the delivery of social and safety tooling from concept through launch, including integration work with game developer tools and service.

Operate with Technical Depth and Cross-Functional Influence
  • Develop a working understanding of the Games social and safety architecture. Including real-time messaging systems, identity and friend graphs, moderation pipelines, policy enforcement engines. Sufficient to identify technical risks and evaluate trade-offs without needing full translation from engineers.

  • Engage across Games Engineering, Games UI, Design, Data Science, Games Studio, and central Netflix platform teams to manage dependencies, align on shared standards, and resolve conflicts between competing priorities.

  • Exemplify the Netflix culture by understanding, advocating for, and demonstrating its values in how you lead, communicate, and operate.

Additional Experience (Nice to Have)
  • Experience in the games industry in a TPM, product, or development capacity, particularly with multiplayer or socially connected titles.

  • Deep experience building or managing social platform features at scale (friend systems, messaging, presence, shared experiences, etc).

  • Direct experience with trust and safety systems, including content moderation, abuse detection, reporting infrastructure, or policy enforcement tooling.

  • Comfort shipping across multiple platforms, including mobile (Android/iOS), TV, and cloud/web. With an understanding of how platform constraints shape product and technical decisions

  • Experience shipping social features that achieved meaningful adoption. You've seen what separates features members actually use from ones that quietly go unused.

Learn More
  • We believe safe spaces where everyone can be their authentic selves are the key to a successful team, so we welcome and embrace all identities, cultures, and backgrounds.

  • Our US-based team is happy to embrace remote work with the expectation that core working hours are PST and with occasional travel to on-site meetings, typically, but not limited to Los Gatos and/or Los Angeles.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $420,000.00 - $630,000.00. This compensation range will vary based on location.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Job is open for no less than 7 days and will be removed when the position is filled.

About Netflix

Netflix, Inc. is an American media company founded on August 29, 1997 by Reed Hastings and Marc Randolph in Scotts Valley, California, and currently based in Los Gatos, California, with production offices and stages at the Los Angeles-based Hollywood studios (formerly old Warner Brothers studios) and the Albuquerque Studios (formerly ABQ studios). It operates an eponymous over-the-top subscription video on-demand service, which showcases acquired and original programming as well as third-party content licensed from other production companies and distributors. Netflix is also the first streaming media company to be a member of the Motion Picture Association.
Learn more about Netflix
Size
11,300 employees
Market Cap
$127.6 billion
Industry
Net Income
$2.7 billion
Founded
1997
5 Year Trend
+27.5%
Revenue
$24.9 billion
NASDAQ

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