Role description
Technical Program Manager (Firmware)
Project Manager II
UST is seeking an experienced Technical Program Manager (Firmware) with strong expertise in hardware development, firmware integration, NPI execution, cloud telemetry/diagnostics, FMEA coordination, and end-to-end hardware lifecycle management.
The opportunity:
• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams.
• Own program schedules, deliverables, dependencies, risks, and executive reporting.
• Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams.
• Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones.
• Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production.
• Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows.
• Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis.
• Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution. Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability.
• Drive effective communication and alignment across engineering, operations, suppliers, and leadership.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
• Bachelor's or in Computer Engineering, Electrical Engineering, Computer Science, or related field.
• 5+ years of experience in the following areas:
• Managing complex hardware, firmware, or cloud system programs.
• Server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics.
• NPI processes including EVT, DVT, PVT builds and manufacturing readiness.
• Failure Mode and Effects Analysis (FMEA), quality engineering coordination, and risk management workflows.
• Cloud telemetry, remote diagnostics, and field data trend analysis.
• Program management, cross-functional leadership, and stakeholder communication skills.
• Technical triage, root-cause analysis, and data-driven decision-making.
• Nice to have:
• Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms.
• Knowledge of reliability engineering, sustaining operations, and hardware quality processes.
• Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools.
• PMP, Scrum, or formal program management certification.
Benefits
Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.
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