Cisco

Technical Program Manager

Cisco$135K — $171K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 7+ years in technical program or product management focused on IT/TechOps, SRE, or cloud platforms.
  • Excellent verbal and written communication skills for synthesizing technical data for executive audiences.
  • Experience with ITSM platforms (JIRA, ServiceNow) and collaboration tools (Webex, Slack, MS Office).
  • Strong knowledge of project management frameworks, including Agile, Waterfall, DevOps, and DevSecOps.
  • Advanced skills in defining success metrics and interpreting complex dashboards.

Responsibilities

  • Own strategic product-led customer engagements for a portfolio of key accounts.
  • Consolidate and report on the status of product-led workstreams for customers.
  • Plan and execute product-led technical summits with key accounts, both in-person and remote.
  • Define and hold Splunk product teams accountable to rigorous KPIs.
  • Utilize collaboration and AI tools for analysis and provide executive-level summaries for strategic decision-making.
  • Maintain high-integrity project artifacts such as Risk Registers and technical deployment plans.

Benefits

  • Opportunity to lead product engagement initiatives with major strategic customers.
  • Exposure to high-level decision-making and cross-functional collaboration.
  • Chance to work with cutting-edge technology and methodologies in a dynamic environment.
  • Involvement in impactful projects that drive product growth across Splunk and Cisco portfolios.
  • Flexibility in working conditions (in-person or remote).
Full Job Description
The application window is expected to close on: 09/29/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team:

The Strategic Product Engagement Team is a Splunk force multiplier to drive durable Splunk and Cisco cross-portfolio growth over time. We are building an enterprise product-led growth and retention capability that converts product usage telemetry, lifecycle data, and customer insight into coordinated, proactive action in Product & Technology and partnering with Customer Experience and Sales.

Our mandate is to identify product-rooted challenges and gaps early and activating the right mitigations. Over time, we will extend the same operating model to accelerate adoption, expansion, and Splunk and Cisco cross-portfolio value. We work through a unified engagement model with shared accountability, clear decision rights, and disciplined handoffs to the teams that own the customer relationship, commercial motion, and product roadmap.
Your Impact:

As a Senior Technical Program Manager (TPM), you will lead the vital connection between the Strategic Product Engagement Team and Splunk's product organization. You will interlock with your peers on the Strategic Product Engagement Team and TPMs for Splunk product teams for tracking of product-led workstreams. You will be responsible for consolidating and reporting on status of product led workstreams on a per customer basis. You will also be responsible for planning and execution of any product-led technical summits with key accounts (in-person or remote) and for consolidating the results. Your ability to effectively partner with Strategic Product Engagement Team, Splunk's product organization and go-to-market teams supporting these focus accounts is essential. This role is ideal for a TPM who comfortable working through ambiguity and driving disciplined execution without direct authority.
  • Own the strategic product-led customer engagements. Own product-led workstreams for a portfolio of strategic customers. Weekly consolidation and reporting on status of product led workstreams on a per customers basis to customers and their Splunk go-to-market leaders. Responsible for planning and execution of any product-led technical summits with key accounts (in-person or remote) and for consolidating the resulting product led workstreams.
  • Operational Excellence. Be the vital connection between the Strategic Product Engagement Team and Splunk's product organization. Define and hold Splunk product teams to rigorous Key Performance Indicators (KPIs). Utilize collaboration and AI tools to perform analysis status and trends on providing executive-level summaries that drive strategic decision-making.
  • Lead/Co-Own Model: Serve as a Lead or Co-owning TPM, maintaining high-integrity project artifacts such as Risk Registers, RACI charts, and technical deployment plans to ensure operational readiness.
Minimum Qualifications:
  • Experience: Bachelor's Degree with 7+ years of demonstrated ability in technical program or product management, with a strong focus on IT/TechOps, SRE, or cloud platforms.
  • Communication: Excellent verbal and written skills, with a proven ability to synthesize technical data into executive-friendly summaries for cross-functional stakeholders across APAC, EMEA, and AMER.
  • Technical Proficiency: Experience with ITSM platforms (JIRA, ServiceNow) and collaboration tools (Webex, Slack, MS Office)
  • Methodologies: Strong knowledge of project management frameworks (Agile, Waterfall, DevOps, DevSecOps, SDLC).
  • Data Proficiency: Advanced ability to define success metrics, interpret complex dashboards, and derive technical conclusions to refine engineering strategy.

Preferred Qualifications:
  • Experience with Splunk products (Cloud Platform, Enterprise, Enterprise Security).
  • Familiarity with ITIL, change management frameworks, or SRE practices (e.g., error budgets, SLO/SLI management).
  • Experience with financial management and resource planning for large-scale engineering programs.


About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ

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