Location: Remote (PST Time Zones)
Company: VirtasantThe RoleWe are looking for a Technical Program Manager with strong experience leading large-scale infrastructure and capacity management initiatives across complex technical environments.
This role requires someone who can confidently partner with senior client stakeholders, drive operational excellence, improve capacity planning processes, and lead cross-functional technical programs from strategy through execution.
This is not a generic project management role. The strongest candidates have experience owning production systems, managing technical capacity planning, driving process improvements, and influencing both technical teams and business stakeholders to deliver measurable operational outcomes.
What You'll DoCapacity Planning & Operational Excellence- Own capacity management and forecasting processes across complex technical environments
- Drive continuous improvements to planning, documentation, and operational workflows
- Identify risks, bottlenecks, and opportunities before they impact delivery
- Develop scalable processes that improve operational efficiency
- Ensure capacity planning aligns with business priorities and technical requirements
Technical Program Management- Lead end-to-end technical initiatives across multiple teams
- Coordinate engineering efforts to deliver complex programs successfully
- Drive execution while balancing competing priorities
- Track program health, risks, dependencies, and milestones
- Partner with technical teams to support architecture and implementation decisions
Client Leadership- Serve as the primary point of contact for customer stakeholders
- Build trusted relationships through clear communication and consistent delivery
- Lead status reviews, planning sessions, and executive updates
- Resolve delivery issues proactively while maintaining customer confidence
- Identify opportunities to expand engagement and create additional client value
Technical Collaboration- Work closely with engineering teams on technical planning and execution
- Translate business goals into actionable technical programs
- Support technical decision-making with data and operational insights
- Help prioritize initiatives based on customer impact and delivery risk
- Contribute to operational improvements across engineering organizations
What We're Looking ForNon-Negotiables- 5-10+ years managing complex technology programs
- Experience leading end-to-end technical initiatives
- Strong client-facing consulting or professional services experience
- Demonstrated experience with capacity planning and forecasting
- Experience improving operational processes at scale
- Strong stakeholder management skills
- Excellent written and verbal communication
- Ability to simplify complex technical concepts for business audiences
- Experience working alongside engineering teams on technical delivery
- Previous ownership of production systems or large operational environments
Important: Candidates with strong project management experience but limited technical depth, production ownership, or capacity management experience will not be considered.
Technical ExperienceProgram & Delivery- Technical Program Management
- Cross-functional leadership
- Capacity planning
- Forecasting
- Process improvement
- Risk management
- Operational excellence
- Production operations
Cloud & Infrastructure- Understanding of cloud environments
- Understanding of on-premises infrastructure
- Infrastructure operations
- Distributed systems concepts
Platforms (Preferred)- Kubernetes
- Apache Spark
- Production infrastructure
- Large-scale technical environments
Technical Knowledge- Ability to understand technical architectures and engineering solutions
- Experience working closely with software and infrastructure engineering teams
- Ability to evaluate technical tradeoffs and support engineering decisions
Consulting & Business SkillsStrong candidates will demonstrate:
- Executive communication
- Stakeholder management
- Client relationship management
- Program leadership
- Process optimization
- Risk mitigation
- Business development mindset
- Ability to communicate complex ideas clearly and concisely
- Strong decision-making under ambiguity
How We WorkThe people who succeed in this role are:
- Highly organized and execution-focused
- Comfortable working directly with enterprise customers
- Strong communicators who simplify complexity
- Proactive problem solvers
- Collaborative technical leaders
- Data-driven decision makers
- Calm under pressure
- Focused on measurable business outcomes
Why VirtasantAt Virtasant, you will:- Lead strategic programs for enterprise customers
- Partner directly with senior technical and business stakeholders
- Influence technical planning and operational strategy
- Drive meaningful process improvements at scale
- Work alongside experienced engineering and delivery leaders
- Help customers improve operational efficiency through better planning, execution, and technical collaboration
Our team Core Team Locations Canada, USA, Latin America Remote status Fully Remote
