Amazon

Technical Program Manager, Amazon Connect

Amazon$148K — $201K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of technical product or program management experience
  • 7+ years of direct experience with engineering teams
  • Proven experience managing cross-functional programs and coordinating release schedules
  • Strong understanding of project management disciplines, including risk and critical path management
  • Experience defining KPIs/SLAs for large-scale business impact

Responsibilities

  • Own and lead the delivery of telecommunications infrastructure programs
  • Define strategic delivery roadmaps for effective infrastructure deployment
  • Design automation tools using AI to improve operational efficiency
  • Prepare clear project reports for VP-level leadership, translating technical details into business-focused narratives
  • Collaborate with various teams to ensure technical outcomes align with business goals
  • Develop processes that enhance team effectiveness and reduce engineering redundancy
  • Identify and address operational inefficiencies through structured improvement initiatives

Benefits

  • Comprehensive health insurance including medical, dental, vision, and prescription coverage
  • 401(k) matching benefits
  • Paid time off and parental leave
  • Support for adoption and surrogacy reimbursement
  • Mental health support and employee assistance programs
Full Job Description
We are seeking a Technical Program Manager to join Amazon Connect Telecom Engineering, where you will deliver telecommunications infrastructure that enables Amazon Connect's voice communications. You will support a global engineering team to define program strategy, delivery roadmaps, and well-architected approaches for telecommunications infrastructure. You will work independently in areas of high ambiguity where business and technical strategy are undefined, decomposing intrinsically hard problems into straightforward solutions. You will invent new approaches that reduce year-over-year repeated engineering effort and enable Amazon Connect to scale without proportional increases in operational overhead. Key job responsibilities - Own end-to-end delivery of telecommunications infrastructure programs, serving as single-threaded owner with accountability for program strategy, execution, and business outcomes - Define delivery roadmaps and well-architected approaches for telecommunications infrastructure delivery - Design and develop infrastructure workflows and automation tools leveraging AI capabilities to analyze operational data, automate routine infrastructure tasks, and reduce manual intervention across carrier management and capacity planning processes - Write compelling 1-pagers and project reports for VP-level leadership that communicate program status, decisions, risks, and mitigation strategies while translating complex technical programs into clear business narratives - Collaborate daily with Product Managers, Business Development Managers, external carrier technical teams and leadership, Engineering Managers, Software Development Managers, Operations Managers, Application Security teams, and AWS Support teams to align technical delivery with business objectives - Create mechanisms and processes that increase team effectiveness, reduce repeated engineering effort, and enable scaling without proportional overhead increases - Drive structured improvement programs that identify operational patterns and systemic inefficiencies, translating insights into automation and tooling initiatives BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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