Job details
Job Role
Technology Lead - US
Work Location
Anywhere in the US and/or Remote
State / Region / Province
Anywhere in the US and/or Remote
Country
USA
Skills
Process|Methodologies|Business Process Management, Technology|Artificial Intelligence|Artificial Intelligence - ALL, Technology|Infra_ToolAdministration-ITSM|ServiceNow
Domain
Delivery
Interest Group
Infosys Public Services, Inc
Company
IPS USA
Requisition ID
151926BR
Infosys Public Services is seeking a
Technical Program / Delivery Leader (TPL) to join our team.
Position Description (scope of work or brief narrative):
The Technical Program / Delivery Leader (TPL) is the accountable technical delivery lead for a designated application team. The TPL combines senior-level business systems analysis with hands-on delivery coordination to translate priorities into executable plans and ensure engineering, architecture, environment, security, and operational activities are aligned to deliver high-quality outcomes. The TPL works closely with client's leadership to provide transparent status, drive decisions and approvals, coordinate priorities, and ensure required software/hardware/tooling needs are defined early so they can be procured through client's channels. This role leads through influence, not direct people management.
Key Responsibilities: - Provide end-to-end delivery leadership for an assigned application team by coordinating work across client's and vendor resources (BSA(s), engineers, architects, environment leads, and other support functions) without direct supervisory authority.
- Translate business objectives into delivery execution: drive scope clarity, sequencing, milestones, and deliverable commitments in partnership with client's leadership and stakeholders.
- Lead cross-functional planning and dependency management across teams (integrations, environments, security/network reviews, release coordination, vendor/supplier timelines).
- Provide consistent status reporting to client's leadership, including progress, risks/issues, decisions needed, dependencies, and mitigation plans; ensure actions are tracked to closure.
- Coordinate priorities and capacity: ensure there is a steady pipeline of "ready" work, align work assignments with technical leads, and maintain delivery flow so team capacity is effectively utilized.
- Support ROM estimates and planning by coordinating inputs from engineering/architecture; document assumptions, constraints, dependencies, and risks.
- Partner with client's leadership to support funding/approval activities by providing required delivery inputs (scope, sequencing, timeline, risks, resource assumptions).
- Coordinate release/deployment readiness: environment readiness, change approvals, cutover planning, validation steps, communications, and post-release stabilization.
- Support production operations and critical incidents by coordinating participation, facilitating communications, documenting impact/timeline, and ensuring corrective actions are prioritized and completed.
- Identify required software, hardware, tooling, and supplier services; define technical requirements and timelines so client's leadership can procure and represent client for postal business needs.
- Drive continuous improvement across delivery execution, documentation, quality, automation, and operational readiness.
Required Skills: - 4+ years in technology delivery roles (e.g., Senior BSA, Technical Delivery Lead, Technical Project Lead, Technical Program Coordinator/Lead, or similar).
- Proven ability to lead through influence and coordinate cross-functional work across engineering, architecture, infrastructure/environments, security, and operations.
- Strong requirements-to-delivery capability: translating complex needs into epics/features/stories and into executable plans with measurable outcomes.
- Practical understanding of AI/ML concepts and governance, with experience using approved AI-enabled tools/approaches to improve requirements, analysis, estimation, reporting, defect/incident triage, and overall delivery execution.
- Strong delivery discipline: planning, scope control, dependency management, risk/issue management, and proactive escalation.
- Proven ability to lead cross-functional teams through change (without direct authority), adopt/improve delivery methodologies (Agile/DevSecOps), and drive measurable improvements using delivery/operational metrics.
- Technical fluency across SDLC and modern delivery practices (APIs/integrations, environments, DevSecOps concepts, logging/monitoring, and incident response); not required to code, but must engage effectively with technical teams.
- Strong executive communication: ability to present status, tradeoffs, and recommendations and drive timely decisions.
- Experience with work management and ITSM tools (e.g., VersionOne/Jira/Azure DevOps; ServiceNow or equivalent) and producing delivery artifacts (status, RAID logs, milestones, ROMs).
Preferred (Optional) - Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe).
- Experience supporting production releases and incident response in high-availability environments.
- Experience incorporating security, privacy, and performance requirements into delivery artifacts.
- Experience measuring and reducing costs (cloud consumption, tooling/supplier spend, operational effort) by identifying cost drivers, optimizing services, and automating repeatable work while maintaining service levels.
Educational Requirements: - A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
The estimated annual compensation range for this role will be as follows:
In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $73,000 to $102,200
In Washington, DC: $66,100 to $100,200
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
