Where is the work:Virtual
What's in it for you:The Technical Product Support Specialist provides system level technical support to our distributor partners for American Standard, Trane, RunTru, Ameristar, and Oxbox products sold through the Residential HVAC and Supply channel.
What will you do:- Telephone and email system level support with deeper knowledge for all Residential products and Light Commercial products, air to air and less than 25 tons including application of these products
- Support Channel Partners with technical issue resolution
- Develop and provide training on products for the Field Service Representatives (FSR)
- Interface and collaborate with internal organizations through cross-functional quality forums and teams
- Documentation of field reported quality issues
What will you bring:- Minimum of 5 years of field experience serving in a Residential and Light Commercial technical service/ support
- Detail oriented and organized, able to coordinate workload
- Strong ability to troubleshoot complex mechanical and electrical systems over the phone
- Must be a strong team player, self-starter and flexible to varying work assignments
- Well-developed verbal, listening, and written communication skills required
- Personal computer competence and data entry with MS Office products required
- Must be customer focused
- Have the ability to make quality decisions
- Has to be able to manage time wisely
- Diverse technical background on both residential products and light commercial products
Annual Base Salary Range or Hourly Base Pay Range:$66,816.66 - $107,400.00
Compensation Type:Salary
Incentive Eligible:No
Sales Commission Eligible:No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
