Applied Materials, Inc

Technical Product Support Engineer III (E3)

Applied Materials, Inc$96K — $132K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • CE3-CE5 classification with a solid grasp of CMP principles and excellent communication skills.
  • Fluent in English, both in writing and speaking.
  • Bachelor's degree or equivalent in a technical discipline such as Electrical, Mechanical, or Chemical Engineering.
  • Over 5 years of hands-on experience with Applied Materials CMP products or similar technology.

Responsibilities

  • Provide technical support for escalated issues with CMP tool technologies.
  • Diagnose and troubleshoot complex electro/mechanical equipment, both remotely and onsite.
  • Develop solutions to intricate problems using critical thinking and data analysis.
  • Convey complex information clearly to customers and colleagues, building consensus where necessary.
  • Analyze internal and external challenges to suggest improved practices for tools and processes.
  • Ensure knowledge transfer within the team and document technical processes for field use.
  • Create and deliver technical presentations to customers on system upgrades and support strategies.

Benefits

  • Comprehensive benefits package including health and wellness programs.
  • Participation in bonus and stock award programs, as applicable.
  • Opportunity for professional development and training.
Full Job Description


Job Description

This role will provide all aspects of escalation technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades.

The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment. Specific duties will include:
  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
  • Explains difficult or sensitive information; works to build consensus
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services
  • Communicates difficult concepts and negotiates with others to adopt a different point of view
  • Use/Proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool specific data
  • Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
  • Creates documentation for field use (TLLs)
  • Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)
  • LK / LKP Knowledge/Experience is needed
  • Opta experience a plus
  • 200mm CMP product knowledge a plus


Qualifications
  • CE3-CE5 with strong understanding of CMP fundamentals, communication skills
  • Proficient in English language both written and verbal
  • Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)
  • + 5 years of experience with Applied Materials CMP products or similar


TSE CMP product support role

Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 25% of the Time

Relocation Eligible:
No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ

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