Trane Technologies

Technical Product Support Analyst

Trane Technologies$66K — $93K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's in Computer Science, Statistics, Data Science, Information Systems, Engineering or equivalent OR Associate's in Electrical/Mechanical Design with 2 years of Trane experience.
  • Working knowledge of AutoCAD and computer-aided graphic systems.
  • Basic understanding of product definition and configuration concepts.
  • Ability to work in technical engineering teams and collaborate across functions.
  • High attention to detail, self-motivated, and tenacious.

Responsibilities

  • Oversee implementation, maintenance, and auditing of configuration management and bill of materials.
  • Convert requirements from design and engineering into effective tools and processes.
  • Troubleshoot data and application issues to provide timely solutions.
  • Review work for data accuracy and reliability, both personally and for others.
  • Collaborate with cross-functional teams to create analytic workflows and data visualizations.

Benefits

  • Health insurance and holistic wellness programs available on DAY ONE.
  • Family building benefits including fertility coverage and adoption/surrogacy assistance.
  • Paid time off including up to 15 vacation days, sick leave, paid holidays, and support for volunteer work.
  • 401K match, educational opportunities, and tuition assistance available.
Full Job Description
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

This Technical Product Specialist is responsible for creating, maintaining and testing product data, pricing, rules & notes for products in our Unitary portfolio. This work supports software programs used by the field sales organization, as well as external customers, to select Trane Commercial Systems equipment. It also supports the tools used by commercial sales offices to price, generate documents such as proposals and submittals, and ultimately to order Trane equipment. This position requires a detailed-oriented person who works well both independently and in a team setting. Must have good written communication skills to clearly communicate product selection and ordering requirements to both internal Trane personnel and external customers.

What You Will Do:
  • Oversee implementation, maintenance, and auditing of configuration management and bill of materials across multiple systems to ensure data integrity.
  • Utilize critical thinking skills to convert requirements from design, engineering, product support, and manufacturing into effective supporting tools and processes.
  • Troubleshoot and resolve data and application issues reported by customers, ensuring timely and effective solutions.
  • Ensure delivery of accurate and reliable data products by thoroughly reviewing both personal work and the work of others.
  • Work with cross-functional teams to create and maintain analytic workflows and data visualizations that support business objectives.

What You Will Bring:
  • Bachelor's Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree OR
  • Associate's Degree (Electrical or Mechanical Design is desired) and 2 years of Trane Commercial Product experience is preferred

Key Competencies:
  • Working knowledge of computer-aided graphic systems; AutoCAD experience preferred.
  • Basic understanding of product definition and configuration concepts preferred.
  • Must be able to function in a technical engineering team environment.
  • Ability to work both individually and in cross-functional teams
  • High attention-to-detail and solid communication skills
  • Self-motivated and tenacious
  • Excellent computer skills
  • Willing to learn and ask questions
  • Ability to travel - Expected travel - 10%


Annual Base Salary Range or Hourly Base Pay Range:
$66,816.66 - $93,309.99
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
  • 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.


Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

About Trane Technologies

Trane Technologies is a global climate innovator. Through our strategic brands Trane and Thermo King, and our portfolio of environmentally responsible products and services, we bring efficient and sustainable climate solutions to buildings, homes and transportation. Our innovative solutions have helped make buildings and homes comfortable, while more energy efficient and environmentally friendly. We also provide transport temperature control solutions that are used in the food, beverage and pharmaceutical sectors. Trane Technologies is committed to achieving carbon neutrality by 2030 and has been named to the Dow Jones Sustainability World Index for the tenth consecutive year.
Learn more about Trane Technologies
Size
37,000 employees
Market Cap
$39 billion
Industry
Net Income
$854.8 million
5 Year Trend
+0.9%
Revenue
$12.4 billion
NASDAQ

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