The Senior IT Product Owner for the Next Best Action (NBA) Decision Intelligence Platform owns the product backlog and roadmap for an AI-powered personalized outreach platform serving Medicare Advantage members across omnichannel touchpoints. This person is the connective tissue between business strategy, data capabilities, and activation channels, translating complex cross-functional dependencies into sequenced, deliverable increments of value.
What You'll Own- Product backlog and roadmap - prioritize features across AI decisioning, data pipelines, and channel activation in close collaboration with engineering, data science, and business stakeholders
- Data dependency management - partner with data engineering teams to ensure the right member signals (clinical, behavioral, web activity, socioeconomic) are flowing into our Databricks Lakehouse to support model training and scoring
- Channel activation coordination - manage integration timelines and requirements with digital development teams, Adobe Experience Platform, and outreach channel teams (email, SMS, direct mail) to ensure personalized actions reach members reliably and on time
- User story authorship - write precise, implementation-ready stories that bridge technical detail with business intent across data engineering, ML engineering, backend, and front-end squads
- Stakeholder alignment - translate model performance, campaign results, and A/B test outcomes into business language for senior leadership; bring field and operational insights back to delivery teams
- Rules and eligibility governance - own the backlog for business rules (suppression, frequency caps, consent, eligibility), working with compliance and business owners to keep logic current and auditable
*Sponsorship Not Available for This Role
Must-Have:- Hybrid in Boston, MA with time in office
- Bachelor's degree in computer science or relevant field
- 5+ years of experience
- Experience as a Product Owner or Technical PM on a data-intensive or AI/ML platform - you understand pipelines, data quality, and model feedback loops as product problems, not just engineering concerns
- Proven ability to manage external dependencies across data teams, digital development, and vendor channel integrations
- Experience writing acceptance criteria and user stories that span team boundaries
- Comfort reasoning about data - you can read a schema, interrogate a dashboard, and spot when something looks wrong
- Demonstrated use of AI productivity tools (Claude, ChatGPT, Copilot, or similar) in day-to-day work - writing, research, analysis, or workflow automation. We expect this role to actively leverage AI to move faster with high-quality outputs.
Strong plus:- Familiarity with Adobe Experience Platform or similar marketing activation tools
- Experience with cloud data platforms (Databricks, Snowflake, or equivalent)
- Background in healthcare, insurance, or other regulated industries where compliance and member consent are first-class product concerns
- Exposure to A/B testing frameworks and how to translate experiment results into roadmap decisions
Work Style: Remote/work at home nationwide - USA. While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Work Hours: Typical business hours are Monday-Friday, 8 hours/day, 5 days/week-- some flexibility might be possible, depending on business needs.
Very minimal travel might be required for training, meetings, and/or conferences
Work at Home RequirementsWAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided with payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Interview Format As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making through on-demand candidate assessments.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an on-demand assessment with pre-determined questions. You should anticipate the assessment to take approximately 10-15 minutes.
Your on-demand assessment will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
SSN Task via WorkdayShould you be extended a formal employment offer you will receive a request to enter your SSN into our Workday system to scan for duplicate profiles.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Remote/Hybrid - Boston, MA. Occasional travel to Humana's offices for training or meetings may be required.Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours40
Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$124,800 - $171,600 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
