Job Summary and MissionThis position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of Marketing & Personalization Technology. We design, build and nurture a digital ecosystem that elevates the Starbucks brand and grows our business by amplifying human connections, relationships and experiences. To be successful, the technical product manager, sr needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiences.
Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:
- Manages product planning and development through day to day collaboration and decision making with a cross-functional team including architects, developers, designers and business or subject matter representatives
- Translates customer experience into technical requirements and product solutions
- Drives technical solution for large features/technically complex features independently.
- Is technically adept on end-to-end system architecture
- Creates data flows and functional and technical specifications as needed
- Responsible for defining the acceptance criteria of a product feature
- Responsible for documentation of requirements, and acceptance criteria per process, provides guidance to others in working team
- Works with producers, engineering and QA to align on feature sizing and delivery planning
- Ensures engineering team has needed information on endpoints, inputs and outputs
- Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
- Performs validation of feature against customer and business goals and acceptance criteria
- Determines technical feasibility, dependencies and constraints of features with support from neighboring technology teams as needed.
- Identifies technical tradeoffs, escalates risks and manages mitigation in collaboration with neighbor ST teams
- Communicates effectively with technology and business teams independently
- Acts as a coach/mentor to team on various technical product manager competencies
- Works with engineering to define technical solution for experiment definition
- Defines product performance and effectiveness metrics that measure and benchmark product success.
- Monitors feature performance to find opportunities to address continuous improvement.
- Drives optimization and process improvements between product, design, and development teams
- Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
- Works with product managers to scope and prioritize upcoming projects into the roadmap
- Manages a cross-team digital product roadmap
- Builds effective relationships with key internal engineering, product and design teams
- Lead and manage product backlog and priorities with our business and technology partners.
- Lead product backlog grooming sessions partnering with engineering, product and business.
Required Knowledge, Skills and Abilities Leadership and Communication: - Lead by example - with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment.
- Ability to 'read the room', to know what is possible and what is not, and to know how to navigate any situation efficiently and effectively.
- Ability to engage in difficult conversations that result in positive, actionable outcomes.
- Ability to navigate complex political landscapes effectively.
- Seek and provide honest, transparent feedback.
- Team-building mastery.
- Ability to set expectations and hold individuals and team members accountable to their commitments.
- Drive decision-making that favors compromise and alignment over consensus-building.
- Exceptional written and verbal communication.
- Masterful facilitation skills for all types of engagements.
Acumen and Learning Agility: - Understanding of IT program and portfolio management practices.
- Expert-level knowledge of standards and practices for IT project and program lifecycle management activities and deliverables.
- Clear understanding of project technical activities, including: (1) solution analysis and design; (2) enterprise, solution, and infrastructure architecture; (3) systems integration; (4) data conversion and migration; (5) environment management and build processes; and (6) deployment planning and execution.
- Expertise in MS Project (Project Server) and at least one program portfolio management tool, such as MS Project Portfolio Management (PPM).
- Advanced skills in the MS Office Product Suite, particularly Word, Excel, and PowerPoint.
Summary of Experience - Minimum of six years experience as a project manager, with at least three of those years in an IT or software development setting.
- Demonstrated experience implementing large Enterprise solutions. Oracle experience a plus.
- Strong preference for candidates with Supply Chain systems experience (Sourcing, Order Fulfillment, WMS, TMS, Supply/Demand Planning)
- Strong preference for candidates with extensive experience working on complex, integrated platforms.
- Strong preference for candidates with a background in Agile.
- Bachelor's Degree required; Master's Degree is desired, but not required. Strong preference for candidates with a degree in Information Systems, Computer Science, Business Administration, or Management.
- PMP certification is a plus, but not required.
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