Date Posted:
2026-05-27
Country:
United States of America
Location:
US-OR-REMOTE
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
The ServiceNow Product Manager is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities. This role blends product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment.
This role serves as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization.
The scope for this role is to support Service Catalog & Request Fulfillment.
What You Will Do:
Product Strategy & Vision
Own and articulate the product vision and strategy for ServiceNow solutions across the product area.
Conduct market research, internal benchmarking, and platform analysis to identify best practices, new ServiceNow capabilities, and opportunities for improvement
Define and maintain a multi-year product roadmap aligned to enterprise priorities, regulatory requirements, and platform strategy
Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value tracking
Business Partnership & Leadership
Serve as the primary executive-facing owner for how the business owner deliver services through ServiceNow
Serve as the primary executive-facing point of contact overseeing how the business delivers services through ServiceNow.
Build and sustain trusted partnerships with senior business leaders, acting as a strategic advisor rather than an order taker
Lead strategic discovery and consultative conversations to identify opportunities for automation, standardization, risk reduction, and experience improvement
Act as a thought partner on ServiceNow capabilities, platform strategy, and industry best practices, helping leaders make informed investment decisions
Demand, Stakeholder & Value Management
Lead demand management and prioritization, balancing operational needs, compliance requirements, technical health, and strategic initiatives
Partner closely with business and technology stakeholders to ensure transparent trade-offs and outcome-driven prioritization
Define and track product success metrics, including adoption, efficiency gains, cycle time reduction, risk mitigation, and user satisfaction
Report regularly on outcomes, risks, and value delivered to senior leadership
Use data, insights, and analytics to continuously refine priorities and improve service delivery
Product Development & Backlog Ownership
Translate product strategy into epics, features, and a prioritized product backlog
Define feature-level functional requirements, business rules, and service design in partnership with architects and platform teams
Lead backlog refinement to ensure stories are well-defined, estimated, sequenced, and ready for development
Maintain clear, high-quality functional documentation to support development, testing, and ongoing operations
Platform Stewardship & Continuous Improvement
Stay current on ServiceNow releases, capabilities, and roadmap relevant to enterprise business services
Identify opportunities to simplify, standardize, retire, or modernize legacy workflows and customizations
Promote employee-centered, intuitive design and consistent user experiences
Ensure solutions align to platform standards, architectural principles, and long-term scalability
Business Analysis, Delivery & Project Oversight
Perform hands-on business analysis, translating business needs into story-level functional and technical requirements with clear acceptance criteria
Partner with developers throughout story development, providing clarification and iterative solution design support
Lead or coordinate functional testing, test case management, and defect resolution
Coordinate and support User Acceptance Testing (UAT) with business stakeholders
Oversee story implementation, release readiness, and post-deployment validation
Provide lightweight project oversight, managing risks, dependencies, timelines, and cross-team coordination
What Success Looks Like
Transforming to a self-service and AI-first mindset and driving self-service and AI-first capabilities
Clear, outcome-driven roadmaps aligned to business service needs and user experience priorities
Predictable delivery with minimal rework due to strong upfront analysis
High stakeholder confidence and engagement
Strong product adoption and reduced off-platform or manual work
Well-governed, transparent backlog and intake process
Qualifications You Must Have:
A University Degree or equivalent experience and minimum 10 years prior relevant experience, including 5 years of experience as a Technical Product Manager
At least 5 years of experience with ServiceNow, preferably in Service Catalog & Request Fulfillment and other ITSM capabilities
At least 5 years of experience using Product Management best practices, including roadmap planning, prioritization, and value measurement
At least 5 years of experience performing business analysis, writing high-quality requirements, and supporting delivery teams
At least 5 years of experience working in a Scaled Agile environment, including PI Planning and sprint ceremonies
At least 5 years of experience with stakeholder management, including planning stakeholder engagement, building strong partnerships, and providing visibility and transparency
Excellent written and verbal communication skills, including the ability to appropriately summarize for a given audience, share complex ideas in way that is easily consumable, and preparing presentations that are crisp and clear
Qualifications We Prefer:
ServiceNow certifications (e.g. CSA, CIS, or domain-specific certifications)
Product Management certifications (e.g. CSPO)
Agile or Scaled Agile Framework certifications (e.g. SAFe Agilist)
Experience in large, highly regulated, or global organizations
Experience partnering with system integrators or managed service providers
Learn More & Apply Now
Work Location: Remote
Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidates work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the companys performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
