The Opportunity

As a Technical Product Manager Senior, within our Center of Excellence, you will be at the forefront of cultivating our agile capabilities and fostering a vibrant learning culture. This role is dedicated to empowering our people by developing and owning the Bank's Agile Coaching Framework, providing specialized training, and establishing feedback mechanisms to enhance team strengths. You will play a key part in guiding optimal team structures, leveraging data from the Team Intelligence Application (TIA) system, and fostering environments of psychological safety. Furthermore, you will champion knowledge sharing through Communities of Practice and maintain our knowledge repositories. Your focus will be on developing the skills, optimizing the dynamics, and nurturing the continuous learning of our agile practitioners, enabling them to excel, contributing to the measurement of team effectiveness and agile maturity, and driving agile maturity across the Bank.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.

What you'll do:

• Identifies and monitors Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.
• Leverages data to provide insights that allow business and IT teams to envision, define, and develop technology solutions aligned with strategic objectives.
• Works with IT to understand industry technical solutions to drive build vs. buy recommendations.
• Key participant in the development of detailed product features, requirements and develops implementation plans/roadmaps.
• Collaborates with cross-functional teams to identify dependencies that impact the roadmap.
• Helps prioritize and oversees product backlog and releases.
• Assists with the development of business cases for technology solutions.
• Assists leadership to facilitate product/capability solution sessions to drive the most effective and compliant solution given the current technology and business constraints.
• Leverages problem-solving techniques to understand, establish, and report on system health/performance.
• Works with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.
• Serves as a resource to the team and helps on-board new team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. 

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.
• Experience in technical program/product management gathering requirements, generating user stories, and proposing solutions that meet the business need.
• Proven ability to make data-driven decisions while balancing product quality and speed-to-market.
• Knowledge and demonstrated application of business domain laws and regulations.
• Expert knowledge of Project Management/agile scrum process and agile product owner role.
• Knowledge in Business Case and CBA development.
• Proven ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
• Excellent communication and presentation skills and demonstrated ability to influence peers and leaders without formal authority.

What sets you apart:

• Deep expertise in developing and delivering impactful Agile coaching and mentorship programs, with a focus on empowering Scrum Masters and other agile practitioners to foster self-sufficiency.
• Proven ability to design and implement tailored agile training and skill development initiatives that align with strategic objectives and demonstrably improve team capabilities.
• Talent for guiding teams in optimizing their structure and dynamics, fostering strong collaboration, self-organization, and environments where psychological safety enables open contribution and risk-taking.
• Skilled in leveraging data and feedback mechanisms (e.g., Team Intelligence Application - TIA) to assess team composition, dynamics, and performance, translating insights into actionable recommendations for improvement.
• A passion for cultivating learning cultures through effective Community of Practice facilitation and knowledge management, driving the adoption of best practices bank wide.
• A collaborative and facilitative approach to driving adoption of agile practices, empowering agile champions, and embedding continuous improvement cycles.
• Adept at synthesizing complex team dynamics and skill development insights into clear, compelling communications for executive leadership, influencing strategic decisions regarding talent, structure, and organizational agility.
• Proficient in utilizing agile tooling (e.g., Jira, TIA) to support team workflows, track progress, and facilitate learning and adoption of best practices. 

Compensation range: The salary range for this position is: $114,080 - $218,030.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.