SYNNEX Corp

Technical Product Manager / Gestionnaire de produit technique

SYNNEX Corp • $82K — $103K *
Mississauga, ON L4T 0A1In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years relevant work experience in Technical Product or Project Management.
  • Bachelor's degree in Computer Science, IT, Business Administration, or related field.
  • Strong understanding of ERP systems like SAP, Oracle, or Microsoft Dynamics.
  • Proven background in IT project management methodologies.
  • Exceptional communication, leadership, and problem-solving skills.

Responsibilities

  • Develop and maintain a product roadmap aligning with organizational objectives.
  • Collaborate with stakeholders to define product vision and requirements.
  • Oversee IT project planning and execution, ensuring timely delivery.
  • Coordinate with cross-functional teams to resolve project issues.
  • Conduct needs assessments to identify improvement areas in systems.

Benefits

  • Hybrid work environment, typically 3 days in office.
  • Opportunities for ongoing training and development.
  • Supportive and collaborative work culture with cross-functional teams.
  • Participation in enhancing customer success outcomes.
  • Exposure to emerging technologies and industry trends.
Full Job Description
Job Purpose:

Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. The average compensation for this role is $82,800 - 103,600 CAD

The Technical Product Manager II for Internal ERP Applications plays a pivotal role in managing and optimizing the organization's ERP systems and IT project management processes. This position is responsible for driving the development, enhancement, and integration of internal ERP applications to streamline business operations, improve efficiency, and support organizational goals. This technical product Manager is accountable for Delivered solution effectiveness - projected vs. actual ROI ratio, usage, etc., and also "Customer" satisfaction - qualitative & quantitative. The Technical Product Owner's role is crucial in achieving departmental objectives by ensuring that internal ERP solutions effectively support and enhance the department's operations.

Project Focus:

The TPM in this role will focus on implementing Lifecycle Management processes for our top vendors. The core focus will be on the design and implementation of Lifecycle and Renewals processes and systems, and Customer Success across North America.

Customer Success is the discipline of guiding customers through the post-sale journey to ensure they achieve their desired outcomes, thereby driving product adoption, account expansion, and long-term retention-all of which are critical to maximizing recurring revenue. The position will focus on Renewal processes specifically, and working in systems designed to improve process automation and visibility of renewal related data.

Responsibilities:
  • Develop and maintain a comprehensive product roadmap for internal ecosystems and applications, aligning with organizational objectives and IT strategy.
  • Collaborate with stakeholders to define product vision, goals, and requirements based on business needs and industry best practices.
  • Oversee the planning, execution, and delivery of ecosystems and applications-related IT projects, ensuring they are completed on time, within scope, and within budget.
  • Coordinate with cross-functional teams, including IT, business units, and external vendors, to manage project milestones and resolve any issues.
  • Conduct needs assessments and gather requirements from various departments to understand business processes and identify areas for ecosystems and applications system improvements.
  • Translate business requirements into technical specifications, document them into backlogs in Jira(or through Xidea/Boss Ticket), and work with development teams to implement solutions.
  • Collaborate with developers, system engineers, and other IT professionals to design and build ecosystems and applications application features and enhancements. Ensure technical solutions are scalable, secure, and aligned with best practices and organizational standards
  • Act as the main point of contact between business units and the IT department, ensuring clear and effective communication throughout the project lifecycle.
  • Provide regular updates on project status, risks, and milestones to stakeholders and senior management.
  • Develop and execute testing plans to validate the functionality, performance, and stability of ecosystems and applications before deployment. Manage user acceptance testing (UAT) and gather feedback to make necessary adjustments and improvements.
  • Develop training materials and conduct sessions to educate users on new features and functionalities of ecosystems and applications. Provide ongoing support and address any issues or concerns related to ecosystems and applications systems.
  • Monitor system performance and user feedback to identify opportunities for optimization and enhancement.
  • Stay informed about industry trends and emerging technologies to recommend and implement best practices for ecosystems and applications.
  • Technical Specifications: Convert business needs into comprehensive technical specifications, ensuring clarity for development teams to effectively implement solutions; Work closely with cross-functional teams to refine requirements and validate technical feasibility, enhancing overall project outcomes; Maintain a repository of specifications and documentation to support future enhancements and knowledge transfer.


Knowledge, Skills and Experience:
  • >3 to 5 Years of relevant work experience
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Advanced degrees or certifications are a plus.
  • Proven experience (typically up to 5 years) working with minimal supervision as a Product Manager or Project Manager in IT, with a focus on ERP systems.
  • Strong understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and IT project management methodologies.
  • Strong IT Distribution Industry background is a plus.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
  • Project management, High volume fast paced logistics experience, Attentional to detail, Technical knowledge of conveyor and networking systems. Communication, formal presentation creation,
  • Able to execute instructions and to request clarification when needed.
  • Able to use common office equipment.
  • Possesses strong data entry skills.
  • Able to demonstrate complex problem solving, critical thinking, and decision-making.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to perform basic mathematical calculations.
  • Able to communicate clearly and convey necessary information.
  • Able to converse and write effectively in English and other local / regional language.
  • Able to create and conduct formal presentations.
  • Able to interact effectively with high levels of management (managers & above.)
  • Able to negotiate skillfully and promote/sell ideas persuasively.
  • Understand, communicate, and collaborate effectively with people across various identities.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to adjust readily to change and adapt as needed.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to work independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information.
  • Able to effectively multi-task.
  • Able to collaborate and build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to quickly learn/adapt to new systems and technology.
  • Able to use relevant computer systems and applications at an intermediate level.


Working Conditions:
  • Occasional non-standard work hours or overtime as business requires.
  • On-call availability required as necessary.
  • Professional, office environment.
  • Hybrid working location / hours dependent on location - typically 3 days per week in office
  • Some Travel may be required (less than 10%).


La rémunération annuelle réelle offerte sera fondée sur plusieurs variables, notamment le lieu de travail, l'expérience professionnelle, la formation ainsi que les compétences et les réalisations. Elle sera convenue d'un commun accord au moment de l'offre. La rémunération moyenne pour ce poste se situe entre

82 800 et 103 600 CA.

Le ou la gestionnaire de produit technique II - Applications ERP internes joue un rôle essentiel dans la gestion et l'optimisation des systèmes ERP de l'organisation ainsi que des processus de gestion des projets TI. Cette personne est responsable de piloter le développement, l'amélioration et l'intégration des applications ERP internes afin de simplifier les activités commerciales, d'accroître l'efficacité et de soutenir les objectifs organisationnels. Le ou la gestionnaire de produit technique est responsable de l'efficacité des solutions livrées - notamment du ratio du rendement du capital investi (RCI) prévu par rapport au RCI réel, de l'utilisation, etc. - ainsi que de la satisfaction des " clients ", tant sur le plan qualitatif que quantitatif. Le rôle de propriétaire de produit technique est essentiel à l'atteinte des objectifs du service, en veillant à ce que les solutions ERP internes soutiennent et améliorent efficacement ses activités.

Orientation du projet

Dans le cadre de ce poste, le ou la gestionnaire de produit technique se concentrera sur la mise en œuvre de processus de gestion du cycle de vie pour nos principaux fournisseurs. L'objectif principal sera la conception et la mise en œuvre de processus et de systèmes liés à la gestion du cycle de vie et aux renouvellements, ainsi qu'à la réussite client partout en Amérique du Nord.

La réussite client est la discipline qui consiste à accompagner les clients tout au long de leur parcours après-vente afin de veiller à ce qu'ils atteignent les résultats souhaités, favorisant ainsi l'adoption des produits, l'expansion des comptes et la fidélisation à long terme - des éléments essentiels à la maximisation des revenus récurrents. Le poste sera particulièrement axé sur les processus de renouvellement et sur l'utilisation de systèmes conçus pour améliorer l'automatisation des processus et la visibilité des données liées aux renouvellements.
Responsabilités
  • Élaborer et maintenir une feuille de route complète des produits pour les écosystèmes et les applications internes, en l'harmonisant avec les objectifs organisationnels et la stratégie TI.
  • Collaborer avec les parties prenantes afin de définir la vision, les objectifs et les exigences du produit en fonction des besoins de l'entreprise et des pratiques exemplaires du secteur.
  • Superviser la planification, l'exécution et la livraison des projets TI liés aux écosystèmes et aux applications, en veillant à ce qu'ils soient réalisés dans les délais, conformément à la portée établie et au budget prévu.
  • Coordonner les activités avec les équipes interfonctionnelles, notamment les équipes TI, les unités commerciales et les fournisseurs externes, afin de gérer les jalons des projets et de résoudre les problèmes.
  • Effectuer des évaluations des besoins et recueillir les exigences auprès de différents services afin de comprendre les processus opérationnels et de cerner les possibilités d'amélioration des systèmes liés aux écosystèmes et aux applications.
  • Traduire les exigences opérationnelles en spécifications techniques, les documenter dans des carnets de travail dans Jira (ou au moyen d'un billet Xidea/Boss), puis collaborer avec les équipes de développement à la mise en œuvre des solutions.
  • Collaborer avec les développeurs, les ingénieurs systèmes et les autres professionnels des TI afin de concevoir et de développer des fonctionnalités et des améliorations pour les applications des écosystèmes. Veiller à ce que les solutions techniques soient évolutives, sécurisées et conformes aux pratiques exemplaires ainsi qu'aux normes organisationnelles.
  • Agir comme principal point de contact entre les unités commerciales et le service des TI, en assurant une communication claire et efficace tout au long du cycle de vie des projets.
  • Fournir régulièrement aux parties prenantes et à la haute direction des mises à jour sur l'état d'avancement des projets, les risques et les jalons.
  • Élaborer et exécuter des plans de tests afin de valider la fonctionnalité, la performance et la stabilité des écosystèmes et des applications avant leur déploiement. Gérer les essais d'acceptation par les utilisateurs (EAU) et recueillir leurs commentaires afin d'apporter les ajustements et les améliorations nécessaires.
  • Élaborer du matériel de formation et animer des séances visant à familiariser les utilisateurs avec les nouvelles fonctionnalités des écosystèmes et des applications. Fournir un soutien continu et répondre aux problèmes ou aux préoccupations liés aux systèmes des écosystèmes et des applications.
  • Surveiller la performance des systèmes et les commentaires des utilisateurs afin de cerner les possibilités d'optimisation et d'amélioration.
  • Se tenir au courant des tendances du secteur et des technologies émergentes afin de recommander et de mettre en œuvre les pratiques exemplaires applicables aux écosystèmes et aux applications.
  • Spécifications techniques : convertir les besoins opérationnels en spécifications techniques complètes afin d'en assurer la clarté pour les équipes de développement et de leur permettre de mettre efficacement les solutions en œuvre; travailler en étroite collaboration avec les équipes interfonctionnelles pour préciser les exigences et en valider la faisabilité technique, améliorant ainsi les résultats globaux des projets; tenir à jour un répertoire des spécifications et de la documentation afin de soutenir les améliorations futures et le transfert des connaissances.
Connaissances, compétences et expérience
  • De 3 à 5 ans d'expérience professionnelle pertinente.
  • Baccalauréat en informatique, en technologies de l'information, en administration des affaires ou dans un domaine connexe.
  • Un diplôme d'études supérieures ou des certifications constituent un atout.
  • Expérience éprouvée - généralement jusqu'à 5 ans - dans un poste de gestionnaire de produit ou de projet en TI, avec un minimum de supervision et une spécialisation en systèmes ERP.
  • Solide compréhension des systèmes ERP, notamment SAP, Oracle ou Microsoft Dynamics, ainsi que des méthodologies de gestion de projets TI.
  • Une solide expérience dans le secteur de la distribution des TI constitue un atout.
  • Excellentes aptitudes en communication, en leadership et en résolution de problèmes.
  • Capacité à collaborer avec des équipes interfonctionnelles et à gérer efficacement plusieurs priorités.
  • Expérience en gestion de projets et en logistique à volume éle

About SYNNEX Corp

SYNNEX Corporation is a business process services company that provides services in distribution, contract assembly, and global business services. The company operates in two segments, Distribution Services and Global Business Services (GBS). The Distribution Services segment distributes computer systems, peripherals, system components, software, networking equipment, and complementary products to various customers, such as value-added resellers, system integrators, and retailers, as well as provides assembly services to original equipment manufacturers (OEMs), including integrated supply chain management, build-to-order, and configure-to-order system configurations, materials management, and logistics. The GBS segment offers various services comprising customer management, software development, web hosting, hosted software, domain name registration, and back-office processing. This segment delivers its services through voice, chat, Web, email, and digital print. It also sells products complementary to these service offerings in China. In addition, SYNNEX Corporation offers various financial services, including net terms, third party leasing and floor plan financing, letters of credit, and arrangements to collect payments directly from the end-user; online services; and marketing services, as well as technical support services consisting of pre and post-sales support. The company serves resellers, retailers, and OEMs located worldwide. SYNNEX Corporation, formerly known as SYNNEX Information Technologies, Inc., was founded in 1980 is headquartered in Fremont, California.

SYNNEX Corp Careers

Join the vibrant team at SYNNEX Corp, a leading provider of IT distribution and customer care outsourced services, where innovation meets exceptional leadership, and diversity thrives. As a powerhouse in the technology sector, SYNNEX Corp offers unparalleled job opportunities aimed at fostering professional growth and dynamic career paths.

Work You’ll Do

At SYNNEX Corp, you will engage in meaningful work that directly impacts our company and customers while working alongside some of the brightest minds in the industry. Our diverse team at SYNNEX is dedicated to excellence, innovation, and leadership in the digital landscape. Here, your career will flourish as you become part of a culture that values your skills and aspirations.

Innovative Careers

Start your journey with SYNNEX as we transform the tech world through strategic leadership and innovative solutions. We offer a variety of positions, from customer support to high-level management roles, ensuring that your career path is aligned with your professional goals and personal development.

Internship Programs

Kickstart your career with a SYNNEX internship. Our internships provide invaluable workplace experience, offering a glimpse into the dynamic tech industry and a chance to develop essential skills that will aid your professional growth. Interns at SYNNEX Corp are considered integral members of our team, contributing to real projects and gaining hands-on experience.

Grow With Us

SYNNEX is committed to the growth of our employees and our company. We provide robust training programs, including leadership development and diversity training, to ensure that every team member can reach their full potential. Our supportive culture advocates for continuous learning and development, helping you to advance your career while contributing to our collective success.

Benefits and Culture

Choosing to work at SYNNEX means opting for a career that comes with competitive benefits and a workplace culture that promotes balance and well-being. Our comprehensive benefits package includes health, vision, and dental insurance, employee wellness programs, and flexible working arrangements. At SYNNEX, we celebrate diversity and strive to create an inclusive environment where everyone is respected for their unique contributions.

Join Our Team

Explore the job opportunities at SYNNEX Corp today and find the position that matches your skills and passions. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Whether you are starting your career or looking to take it to the next level, SYNNEX provides the resources and global platform to achieve your goals.

Stay Connected

Keep up to date with the latest at SYNNEX by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn about the cutting-edge innovations at SYNNEX. Personalize your job search and receive alerts tailored to your career preferences.

Networking and Professional Development

At SYNNEX, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, workshops, and seminars. Enhance your resume, sharpen your interview skills, and build relationships that will aid your career growth.

Explore Careers at SYNNEX Corp

Your future at SYNNEX Corp is limited only by your imagination and drive. With a commitment to innovation, leadership, and diversity, SYNNEX is the place to be for those who aspire to achieve great things. Don’t just look for a job; look for a career that offers more. Join SYNNEX Corp today and be part of our global team making a difference in the tech world.

SEARCH SYNNEX JOBS

Learn more about SYNNEX Corp
Size
22,000 employees
Market Cap
$9 billion
Industry
Business Services
Net Income
$529.1 million
5 Year Trend
+17.6%
Revenue
$24.6 billion
NASDAQ
SNX
* Ladders Estimates

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