Job Description

In the assigned Job Role of Domain Consultant 2, your Area Of Responsibility will be as below:
• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights
• Collaborate with technical teams and document system customizations and configurations, drafting standard operating procedures and workflows that align with functional requirements of the relevant sector
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs, to ensure system stability and performance post-implementation

Your contribution to the team:
• A collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization
• A knack for creating detailed process maps and technical documentation with domain specialization
• Proactive approach to in conducting benchmarking studies and product research
• Familiarity with system implementation, configuration, and maintenance
• Effective collaboration and communication abilities with cross-functional teams

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Required Skill and Experience
• Act as the delegated Product Owner for Agentic AI initiatives.
• Own and manage the product backlog for AI agent solutions.
• Prioritize features, user stories, and technical enablers based on business value.
• Define acceptance criteria and ensure solution alignment with business objectives.
• Facilitate sprint planning, backlog grooming, reviews, and retrospectives.
• Track delivery milestones, risks, dependencies, and mitigation plans.
Agentic AI Workflow Management
• Lead implementation of autonomous and human-in-the-loop AI workflows.
• Define business processes suitable for AI agent automation.
Stakeholder Engagement
• Partner with business leaders to identify AI transformation opportunities.
• Serve as the primary liaison between business and technical teams.
• Communicate roadmap progress, risks, and value realization metrics.
AI Governance & Compliance
• Ensure adherence to Responsible AI principles.
• Establish human approval and escalation mechanisms where required.

Preferred Skill and Experience
• Expertise in defining solutions for customer Identity and profile management using frameworks like Azure Entra ID or Sailpoint.
• Expertise in managing product backlogs, prioritization and defining MVPs to deliver value adds.
• Drive continuous improvement through user feedback and analytics.
• Identify opportunities for increased automation and optimization.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Overview

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.