Must Have Technical/Functional Skills:
• Strong experience in SAP ME and SAP MII with deep understanding of manufacturing execution processes.
• Proven expertise in integration of SAP ME/MII with SAP ERP modules (PP, EWM).
• Hands-on experience with SAP Plant Connectivity (PCo) and integration with custom applications.
• Solid experience in Plant Floor Application Support across multiple sites (e.g., Wilton, San Diego or
similar environments).
• Good understanding of ITIL processes, including Incident, Problem, and Change Management.
• Ability to deliver support services within SLA, ensuring high availability and effective issue resolution.
• Experience working in a support model (L2/L3) with strong troubleshooting and root cause analysis skills.
• Involvement in transition and knowledge transfer activities, with ability to understand
end-to-end application landscapes.
• Strong stakeholder management skills with ability to interact with customers and ensure seamless support experience.
• Experience coordinating with cross-functional teams for issue resolution and system improvements.
• Ability to align with project and LCM teams to plan and execute application upgrades.
• Experience in evaluating manufacturing requirements and identifying process gaps.
• Strong skills in conducting gap analysis and recommending MES solutions.
• Exposure to evaluating multiple MES products and selecting the best-fit solution.
• Ability to lead MES consultants and drive implementation of scalable manufacturing solutions.
• Experience in preparing functional and technical specification documentation.
Roles & Responsibilities
• Knowledge on Integration of SAP ME with SAP ERP modules: PP, QM, PM, SAP EWM & SAP PCo
• Experience in support model & knowledge on Incident, Changes & Problem Management
• Provides service delivery as per ITIL process to accommodate flexible support. compliant with the SLA to deliver effective resolution
• Provide Plant floor application Support in various site in USA
• Need to be involved in Transition plan activities with both Solution and Support teams to understand the complete application landscape
• Interact with customers and make sure high availability of application with on time support
• Coordinate with various support teams and troubleshooting technical problems.
• Coordinate & align with project & LCM (Life Cycle Management) team make sure
; application upgrades planned & executed well
Salary Range: $94,000 - $145,000 a year
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