Job Title: TECHNICAL LEAD L1

City: Fort Lauderdale

State/Province: Florida

Posting Start Date: 9/11/26

Job Description:

Job Description

Contact Center Production Implementation Engineer

Fort Lauderdale, Florida or NJ

5+ years of contact center implementation and support experience.

Demonstrated Cisco UCCE production implementation experience.

Hands-on AWS Connect implementation and operational support experience.

Experience supporting large-scale enterprise contact center environments.

ITIL Foundation certification or working knowledge of ITIL processes.

AWS Certification preferred.

Cisco Collaboration or UCCE certifications preferred.

Bachelor's Degree, Technical Diploma, or equivalent experience.

The primary technical focus for this role is Cisco Contact Center technologies, including Cisco UCCE, CVP, ICM scripting, CUCM, SIP, voice gateways, and AWS Connect implementation and support.

Mandatory Skills: Cisco Contact Center Enterprise Admin.

Experience: 5-8 Years.

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.