ResponsibilitiesWe are looking for an exceptional
Technical Instructor/Trainer, to join the Education and Training team. In this role, you will work closely with cross-functional teams to deliver high-impact instructor-led training-both virtually and in-person-for customers, partners, and internal teams. You will help people gain the skills and confidence to succeed with our platform by delivering engaging learning experiences.
This role requires a solid understanding of integration technologies, strong communication skills, and a passion for teaching and empowering others. Hands-on experience with iPaaS or AI solutions and a background in technical training or enablement is highly desirable.
In this role, you will also be responsible for the following:
- Education Program Development
- Contribute to the design and development of training materials such as presentations, hands-on labs, and supporting documentation.
- Deliver engaging training modules via Workato Academy, covering platform setup, configuration, integration, and troubleshooting.
- Collaborate with instructional designers and subject matter experts to ensure training content is clear, accurate, and aligned to program goals.
- Training Delivery
- Lead in-person and virtual training sessions for customers, partners, and internal teams.
- Provide live demonstrations, guided labs, and practical exercises to reinforce learning.
- Adjust delivery methods to support different learning styles and technical backgrounds.
- Certification & Assessment
- Assist in the development and delivery of certification exams and assessments.
- Support the maintenance and updating of certification content to reflect product changes and new features.
- Technical Support During Training
- Provide guidance and assistance to training participants during sessions.
- Help troubleshoot and resolve technical issues related to the Workato platform in the context of training.
- Continuous Improvement
- Regularly update training materials to stay aligned with product updates and evolving best practices.
- Gather and act on feedback from participants to continuously improve training content and delivery.
- Stay current with trends in iPaaS and integration technologies to ensure training remains relevant.
RequirementsQualifications / Experience / Technical Skills- 3-5 years of experience in one or more of the following roles at a SaaS/iPaaS company:
- Technical instruction or training delivery
- Solutions engineering, consulting, or professional services
- Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
- Solid understanding of integration concepts, APIs, web services, and data transformation.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Demonstrated experience delivering technical training or enablement programs, ideally in SaaS or cloud integration.
- Excellent communication and presentation skills with the ability to explain technical concepts clearly.
- Problem-solving skills and comfort with troubleshooting during training.
- Ability to work independently as well as in a collaborative team environment.
- Relevant certifications in iPaaS or related technologies are a plus.
Soft Skills / Personal Characteristics- Enthusiastic and authentic communicator with a passion for teaching.
- Confident in facilitating interactive sessions and answering live questions.
- Skilled at engaging learners across varying technical skill levels.
- Comfortable presenting in English to global audiences (native or strong proficiency required).
The pay for this role may range between $75,000 - $105,000 plus bonus, benefits, perks, and equity.
(REQ ID: 2771) 
