About the RoleThe Technical Implementation Lead owns the end-to-end technical delivery of large-scale SaaS deployments for Tier-1 enterprise customers. This role serves as the single technical point of accountability during customer implementations, ensuring architecture, deployment, performance, and stability align with enterprise standards and business outcomes. This is a deeply hands-on technical leadership role, not a coordination function. Success requires strong ownership, independent drive, and the ability to diagnose and resolve complex technical challenges across distributed systems, customer infrastructure, and internal engineering teams.
Responsibilities- Own technical delivery across enterprise implementations from kickoff through go-live and stabilization
- Serve as the primary technical authority for customer deployments, driving architecture and deployment decisions
- Design and validate cloud-based deployments across AWS and/or Azure environments
- Guide deployment patterns across multi-tier SaaS architectures and Java-based application stacks
- Identify and resolve performance bottlenecks across application, database, infrastructure, and integrations
- Lead technical discussions with customer IT, architecture, infrastructure, and security teams
- Translate enterprise IT requirements into scalable, secure, and high-performance technical solutions
- Proactively identify technical risks related to scalability, performance, integrations, and security, and drive mitigation plans
- Support load testing, capacity planning, and production readiness reviews
- Navigate ambiguity across Engineering, DevOps, Data Integration, Security, and Customer teams to drive resolution
- Influence internal and external stakeholders toward timely, technically sound outcomes
- Contribute to improving implementation frameworks, deployment standards, and best practices
Qualifications- Experience deploying SaaS platforms in retail, workforce management, or enterprise SaaS environments
- Experience working with multi-tenant SaaS architectures
- Background in DevOps, Solution Architecture, or customer-facing technical leadership roles
- Experience troubleshooting performance issues in large-scale Java-based systems
- Familiarity with observability tooling, CI/CD pipelines, and enterprise security practices
- Experience supporting global customers across time zones
Required Skills- Strong ownership and independent drive
- Ability to diagnose and resolve complex technical challenges
- Proficiency in cloud-based deployments across AWS and/or Azure environments
- Experience with multi-tier SaaS architectures and Java-based application stacks
- Technical authority in customer deployments
Preferred Skills- Experience in retail, workforce management, or enterprise SaaS environments
- Background in DevOps or Solution Architecture
- Familiarity with observability tooling and CI/CD pipelines
