About the Role

The Implementation Analyst is responsible for managing and monitoring the completion of tasks relating to installing XiFin Empower LIS for a XiFin customer.

This role owns the overall success of a project, including time and resource management, issue and risk management, troubleshooting, technical analysis, and project execution and requires exceptional communication and relationship building skills. The ability to successfully navigate challenges and negotiate resolutions will be key to your success. The right candidate must be organized, detail oriented, flexible and have the ability to adapt to a rapidly changing environment. Experience with Laboratory Information Systems such as Epic Beaker, Cerner, Orchard, etc. is highly desirable. This LIS experience would include understanding both standard and complex laboratory workflows.

This role requires an exceptional communicator with strong relationship building skills. You are organized, detail oriented, flexible and can adapt to a rapidly changing environment.

This is an onsite position at our San Diego, CA office.

This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States.
How you will make an impact:

In this role, you'll:

• Understand laboratory processes, workflow, and change management.
• Review and adhere to XiFin policies as documented in Standard Operating Procedures (SOP's).
• Understand and enforce XiFin security protocols regarding data and access to customer environments.
• Responsible to manage risks and issues including identifying, analyzing, tracking, managing, escalating, and mitigating risks and issues that impact the project timelines.
• Maintain oral and written communication to record progress, issues and status of tasks, relating to the implementation, to the customer, XiFin groups and XiFin Executive Management.
• Identify all stakeholders and confirm understanding of the project schedule and key milestones.
• Maintain documentation in accordance with protocols which ensure XiFin's adherence to audit requirements.
• Prepare SQL scripts for database imports (test compendium, clients, etc.).
• Troubleshoot problems, including reading code and identifying technical solutions.
• Scope out requirements and monitor the completion of the interfaces between the LIS and external instruments/systems.
• Configure laboratory workflows.
• Confirm scheduling of and communicate schedule for on-site production support.
• Reporting project statuses and escalating issues to the Sr Manager, Implementations.
• Tracking project metrics for Executive Leadership review.

What you will bring to the role:

We're looking for someone strong technical acumen who thrives in a matrixed, cross-functional environment. You might be a great fit if you:

• Build strong partnerships and trust with customers and internal stakeholders while navigating complex projects and competing priorities.
• Take ownership of project outcomes, proactively identifying risks, driving resolutions, and maintaining momentum toward successful implementation milestones.
• Demonstrate adaptability and resilience when managing changing requirements, shifting priorities, and evolving customer needs.
• Bring a detail-oriented and organized approach to managing multiple workstreams while maintaining a focus on quality, accuracy, and customer success.

Skills and experience you have:

You don't need to check every box. We will consider a combination of education and experience, including:

• BA/BS in Business, Healthcare, Computer Science, IT or a relevant field required.
• Experienced in the Software Development Life Cycle (SDLC)
• Minimum 3-5 years of progressive experience in project management, coordination and problem solving.
• Equivalent combination of education and experience will be considered
• Minimum 1-3 years of experience writing SQL or other basic database experience is a plus
• Experience writing code in C#,Java or other mainstream language.

Must be available to travel domestically up to 15% of the time.

Why XiFin?

We're more than just a healthcare technology company-we're a team that cares about people.
Here's a glimpse at what we offer:

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA)with company contributions
• Wellness incentives that reward your preventative health care activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

Pay Transparency

At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is: $78,500 - $97,500. Final compensation will be determined during the selection process and may vary based on experience, skills, and geographic location.

Accessibility & Accommodations

We're committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at [redacted].

Ready to apply?
We'd love to hear from you-even if you're not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.