Overview & ResponsibilitiesPurpose of the Job: Under the direction of the Field Service Manager, the
Technical Field Advisor (TFA) provides after-sales service and technical expertise to Elliott's customers worldwide. This role supervises commissioning, overhaul, troubleshooting, and maintenance of Elliott and other OEM turbomachinery at customer sites.
TFAs operate independently or under the direction of a Project Manager, planning, estimating, and executing projects while ensuring compliance with safety, environmental, and quality standards. This position produces service income for Elliott Company while fostering strong customer relationships and promoting company solutions.
New Training & Development Program: Elliott offers a
comprehensive Technical Field Advisor Training Program designed to accelerate your development and support progression through our structured career levels:
- Foundational Training: Hands-on instruction covering Elliott equipment, OEM standards, safety, and troubleshooting fundamentals.
- Advanced Skills Development: Training on steam/gas turbines, compressors, and rotating equipment systems.
- Leadership Readiness: Guidance and mentorship to prepare senior advisors for project leadership and site management roles
This program ensures that Technical Field Advisors have a
clear career path and the technical, commercial, and leadership skills needed to advance through
Associate TFA 12 TFA 12 Sr TFA.
Qualifications by Level: Associate Technical Field Advisor (Entry-Level)- Bachelor's degree in Mechanical Engineering or equivalent technical training.
- Strong mechanical aptitude and interest in turbomachinery.
- Good interpersonal, written, and verbal communication skills.
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Projects).
- Ability to learn to read and interpret drawings, blueprints, and schedules.
- Willingness to travel extensively (70-80%) and work in diverse environments.
Technical Field Advisor (Intermediate)Includes all associate requirements plus:
- Experience in steam and gas turbines or other OEM rotating equipment.
- Hands-on expertise with alignments, installations, and overhauls.
- Ability to lead small crews and supervise contractors.
- Strong troubleshooting and diagnostic skills on complex systems.
- Competency in preparing technical reports and presenting findings.
Senior Technical Field Advisor (Expert)Includes previous level requirements plus:
- 15+ years of field service experience in turbomachinery or equivalent combination of education and experience.
- Expert knowledge of Elliott and comparable OEM products, design principles, and manufacturing practices.
- Demonstrated project management expertise, including planning, scheduling, and cost control.
- Ability to supervise and lead large, multi-disciplinary teams.
- Advanced customer-facing and problem-resolution skills, often serving as Elliott's primary on-site representative.
- Capability to mentor junior advisors and lead technical training sessions.
Nature of the Job: The TFA analyzes customer problems, collects and records technical data, and summarizes findings to recommend solutions. This role involves significant hands-on work and the ability to manage site-specific challenges, as no two Elliott machines or customer applications are identical. Advisors may also:
- Recommend parts stocking strategies and overhaul schedules to minimize downtime.
- Conduct performance testing and operational evaluations.
- Act as a liaison between Elliott and the customer, ensuring satisfaction while identifying opportunities for future sales
Key Responsibilities: (Responsibilities remain consistent across all levels; complexity and independence increase with seniority.)
- Ensure all work is performed safely and in compliance with Elliott and customer standards.
- Lead commissioning, installation, troubleshooting, maintenance, and overhauls of Elliott and non-Elliott equipment.
- Prepare hazard assessments, safety plans, and work method statements.
- Serve as the technical resource for customers, colleagues, and other field personnel.
- Assist in quotation processes and manage technical/commercial aspects of projects.
- Provide on-site leadership, supervising Elliott employees, customer personnel, and contractors.
- Prepare and deliver toolbox talks, service reports, and technical documentation.
- Support continuous improvement by contributing feedback to engineering and product teams.
- Train customer personnel and junior TFAs, fostering skill development across the organization.
Travel Requirements: - 70-80% travel throughout North America.
Why Join Elliott? - A structured career path with defined milestones for advancement.
- Access to cutting-edge training and mentorship.
- Opportunities to work on complex projects with industry-leading turbomachinery.
- Competitive compensation and benefits package.
