What You'll Do:- Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product lines.
- Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, or limits enforcement (e.g., quotas, plans, exclusions, overages).
- Partner closely with Product, Engineering, and Finance to escalate bugs, align on expected behavior, improve usage visibility, and drive transparency and fairness in billing and usage tracking.
- Build internal guides, tooling, diagnostics, and playbooks - plus customer-facing content - that help teams confidently handle billing- and revenue-related questions and forecast, reduce, and monitor observability costs.
- Enable the global Solutions team by running training sessions and building scalable resources that empower others to support usage, billing, and cost-related conversations effectively.
- Act as a voice of the customer, surfacing feedback and patterns to help shape the roadmap for usage visibility, billing transparency, and cost management.
Who You Are:- Curious and detail-oriented when it comes to how usage is measured, attributed, and billed across products - including usage limits, overages, metering discrepancies, plan entitlements, and customer contract constraints.
- Passionate about helping customers optimize their cloud footprint, with a strong grasp of cloud cost drivers, usage attribution, and spend analysis.
- Familiar with cloud billing models (AWS, Azure, GCP) - usage types, tags, accounts/projects - and how that data is exposed via APIs and billing exports.
- Comfortable digging into data retention, high-cardinality signals, metric volume, log ingestion, and overage prevention, and able to translate telemetry volume into cost impact.
- Familiar with APIs, product usage metrics, tagging strategies, and the nuances of account-level configurations and multi-org setups.
- Experienced working across technical and business boundaries - equally
- comfortable with backend telemetry pipelines and customer-facing impact and urgency.
- Analytical and precise, able to communicate usage and cost impact clearly to both technical and non-technical stakeholders.
- Comfortable working with ambiguity, data anomalies, and edge cases, and committed to finding root causes that drive customer trust.
Bonus points- Computer Science or Engineering majors
- Experienced in using Zendesk, Jira, Confluence, or similar softwares.
- Familiarity with Datadog, integrations ecosystem, or similar observability platforms is a strong plus.
Benefits & Growth:- Product training to develop an in-depth understanding of our product and space
- Continuous career development and pathing opportunities for internal mobility
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, ability to join our Community Guilds
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Free global mental health benefit through Spring Health
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:
$85,000-$113,000 USD
