Motorola Solutions

Technical Customer Support (US Remote)

Motorola Solutions • $90K — $110K *
US-AnywhereRemote in New Jersey, US
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience
  • Expertise in MS SQL Server and Windows Server administration
  • Hands-on experience with network troubleshooting including routing and firewalls
  • Proven problem-solving skills to diagnose complex software and hardware issues
  • Ability to manage customer relationships professionally
  • Experience participating in on-call rotations for critical system issues
  • Preferred: Advanced knowledge of PremierOne Application Suite or equivalent public safety platforms

Responsibilities

  • Configure and support complex hardware and software in public safety environments
  • Resolve critical customer issues through various communication channels
  • Collaborate across technical teams to streamline workflows and enhance service delivery
  • Troubleshoot and analyze system-level software and networking issues
  • Identify root causes of failures and implement preventative measures
  • Maintain operational availability of customer implementations
  • Share knowledge on application behavior with internal engineering groups

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description

Department Overview

CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description


Job Description

***The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.***


At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly.


Key Responsibilities:


Customer Implementation & Support

  • Configure and support complex hardware and software systems deployed in public safety customer environments
  • Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism
  • Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions

System Diagnosis & Optimization

  • Troubleshoot and analyze intricate system-level software, networking, and third-party components
  • Identify root causes of application failures and implement corrective measures to prevent recurrences
  • Maintain continuous operational availability of local and remote customer implementations

Technical Collaboration

  • Work effectively as a self-directed technical resource and as a highly collaborative team member
  • Share domain knowledge regarding application behavior and database performance with internal engineering groups
  • Participate in a rotational off-hours on-call schedule to support emergency system restoration

Job Requirements:


Technical Expertise

  • Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments
  • Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks
  • Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules

Professional Experience

  • Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues
  • Client Engagement to represent the organization and manage customer relationships with high professionalism
  • On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues

Preferred Qualifications

  • Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms
  • Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls
  • Deep knowledge of relational database query writing, optimization, and SQL Server indexing

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.


The salary range for this req role is $90,000- $110,000


Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


#LI-DB1

#LI-Remote




Basic Requirements

  • High school diploma or equivalent

  • Must be able to obtain background clearance as required by government customer

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements

Under 10%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

Similar Jobs

More Jobs at Motorola Solutions

More Telecommunications & Hardware Jobs

Find similar Technical Customer Support (US Remote) jobs: