Motorola Solutions

Technical Customer Support (US Remote)

Motorola Solutions$110K — $120K *
US-Anywhere
+ 7 other locationsRemote
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree
  • 3+ years of technical customer support experience
  • Must pass security clearance background check
  • Legal authorization to work in the U.S. indefinitely is required
  • Familiarity with PremierOne Application Suite is a plus

Responsibilities

  • Resolve software problems by identifying root causes of application incidents
  • Gather precise application data for Engineering teams
  • Implement configuration workflows to align customer needs with operational goals
  • Collaborate across Support, Product Management, Engineering, and Customer Success groups
  • Analyze customer relationships for collaborative application maintenance
  • Participate in on-call rotational schedule for critical support

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
Safety and security are at the heart of everything we do at Motorola Solutions. The Managed and Support Services team delivers an "always-on" rigor to keep software ecosystems operational and optimized. We focus our human energy on "Solving for safer" by maintaining the software lifelines that public safety agencies trust to connect those in need with those who can help.
Job Description

At Motorola Solutions, everything starts with our people. We invite you to join a close-knit community focused on real-world projects with real-world impact. As a Technical Support Specialist, you will champion customer success by troubleshooting sophisticated application suites that support public safety operations. We foster an inclusive, human-centric environment where your technical prowess acts as a cognitive shortcut, delivering clarity to our partners in the moments that matter.

Key Responsibilities:

Incident Resolution
  • Resolve software problems by identifying the root cause of reported public safety application incidents
  • Gather precise application data to assist Engineering teams with code fixes and defect classification
  • Implement configuration workflows that help to ensure customer technical configurations align with their operational goals


Ecosystem Collaboration
  • Work dynamically across Support, Product Management, Engineering, and Customer Success groups
  • Analyze customer relationships across internal departments to deliver a collaborative approach to application maintenance
  • Participate in an on-call rotational schedule to provide support for mission-critical software systems during off-hours


Job Requirements:

Technical Expertise
  • MS SQL Server to analyze relational database performance and isolate environmental defects
  • MS Windows Server to manage configuration deployment and host operating system troubleshooting
  • Network Infrastructure to oversee firewall, router, and basic networking configurations


Professional Experience
  • Technical Communication to translate complex software investigations into clear, user-focused resolution paths
  • Ticketing Systems to manage case lifecycle tracking from initial contact to deployment verification
  • Autonomy to perform effectively as an independent resource within high-stakes, time-sensitive settings


Preferred Qualifications:
  • Previous knowledge of the PremierOne Application Suite is a plus
  • Experience with public safety records management systems (RMS)
  • Familiarity with F5 or Fortigate networking components


This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $110,000 - $120,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-REMOTE

Basic Requirements
  • Bachelor's Degree
  • 3+ years of technical customer support experience
  • Must be able to obtain background clearance as required by government customer
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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