Technical Customer Success ManagerLocation: San Francisco, CA
The RoleWe're looking for a
Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.
In this role, you'll ensure customers are successful, engaged, and consistently realizing value from Tavus'
Conversational Video Interface (CVI) platform.
You'll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.
This role sits at the intersection of
technical implementation, product strategy, and long-term customer success.
What You'll Do- Develop a deep understanding of customer business objectives, use cases, and technical environments
- Lead onboarding and implementation, ensuring a smooth and successful time-to-value
- Drive ongoing adoption, engagement, and value realization across the customer lifecycle
- Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams
- Serve as the primary technical point of contact for customers post-sale
- Translate customer feedback into actionable insights for internal teams
- Advocate for customer needs while balancing product and platform strategy
- Build strong, long-term relationships with key stakeholders
