Job Description

This role will be based in Omaha.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn is searching for a Technical Consultant to empower sales teams and customers through technical guidance and product support. Technical Consultants provide front line troubleshooting and manage product issues impacting our most sophisticated advertising customers. As part of the Integrations Technical Solutions (ITS) team, you'll collaborate with cross functional partners such as Sales and Engineering Support to ensure that the internal and external users of our marketing solutions products are delighted on a daily basis. Technical Solutions Consultants work with Linkedin's Go-To-Market (GTM) teams to drive readiness for new products and features and provide general technical guidance.

The Technical Consultant is an expert in Measurement and Integrations products for LinkedIn Marketing Solutions.. Consultants have a sophisticated understanding of both the front end UI as well as the technical infrastructure that supports our ad products. You are able to effectively communicate technical specifications to Engineers and simultaneously distill technical concepts so they are easily understood by our customers. You are a nimble team player who is comfortable managing multiple projects concurrently in a business that is quickly evolving. The Technical Consultant is skilled at building partnerships and establishing credibility among multiple stakeholders.

Responsibilities:

• Deliver front-line technical support to help customers and sales teams using integration and advertising measurement products such as Advertising APIs, Conversion API (CAPI), Insight Tags and CRM Sync.
• Utilize advanced technical troubleshooting to resolve integration issues, develop solutions and verify unexpected product behavior.
• Swiftly escalate new issues to Engineering Support for further review, validation, and analysis. Collaborate with Engineering Support to prioritize and manage escalated issues on behalf of our customers.
• Empower peers by building content for training and troubleshooting resources.
• Drive customer support and process readiness for new products and features through collaboration with GTM teams. Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as product changes.
• Monitor product quality, escalation trends, top issues, and improvement initiatives.

Qualifications

Basic Qualifications:

• BA/BS degree or equivalent practical experience
• 4+ years of experience in Digital Advertising, Online Media or related field
• 2+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field

Preferred Qualifications:

• Background in interacting with diverse groups of technical and non-technical individuals
• Customer communication soft skills with the ability to capture customer requirements, handle and resolve customer conflicts using various modes of communication.
• Excellent oral and written communication skills and be able to effectively convey complex subjects to both technical and non-technical audiences at all levels.
• Experience with troubleshooting technical issues using browser-based developer tools.
• Experience with web tracking and analytics technology including cookies, tracking pixels, ad tags, container tags, and analytics programs such as Google Analytics.
• Excellent analytical skills, including the ability to pull data directly using SQL or Presto, analyze large data sets, and identify business insights from data.
• Proven ability to adapt to change. Dynamic in a fast-paced environment.
• Proven ability to learn new technologies.
• Familiarity with HTML, JavaScript, AJAX, APIs, and other web development technologies.
• Familiarity with Unix and cURL.
• Familiarity with issue management systems (JIRA) and CRM systems (Dynamics, Salesforce, Oracle Service Cloud, Zendesk).

Suggested Skills:

• Technical Support
• Digital Advertising and Online Media
• Communication

LinkedIn is committed to fair and equitable compensation practices.

The pay range for this role is $74,000 to $119,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Additional Information