Reflexive Concepts

Technical Consultant I

Reflexive Concepts • $90K — $120K *
Annapolis Junction, MD 20701In-Person
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in change management and cultural shifts
  • Bachelor's Degree in Computer Science or related field
  • Familiarity with cloud technologies including IaaS, PaaS, SaaS
  • Excellent communication and presentation skills
  • Experience with documentation tools like Confluence and SiteWorks

Responsibilities

  • Drive cloud adoption initiatives and cultural transformation
  • Develop onboarding resources tailored to customer needs
  • Create surveys to capture feedback and enhance processes
  • Address customer concerns through documented resources
  • Facilitate discussions on cloud benefits and capabilities
  • Prepare training materials to educate stakeholders
  • Analyze metrics to measure onboarding effectiveness

Benefits

  • Opportunities for professional development and training
  • Collaborative work environment
  • Ability to work with cutting-edge cloud technologies
  • Potential for involvement in impactful cultural change initiatives
Full Job Description
Qualifications:
  • Ten (10) years of experience supporting projects and programs similar in scope and complexity
  • Bachelors Degree in Computer Science or a related field
Description:
  • The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset.
Duties and Responsibilities:
  • Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)
  • Create surveys to assess customer experiences and identify gaps, providing input to improve processes
  • Understand concerns customers have with their cloud transitions, providing documented resources to address them
  • Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices.
  • Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns
  • Assist in the development of strategy to support organizational wide cultural shift to cloud
  • Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices.
  • Build and maintain Confluence pages and SiteWorks websites to document cloud processes, best practices, and FAQs.
  • Create and update training materials and user guides to keep the user-base informed and educated.
  • Be articulate and well-spoken, capable of giving presentations to diverse audiences, including technical and non-technical stakeholders.
  • Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization.
  • Author newsletters, whitepapers, and articles to facilitate cultural change
  • Develop and implement processes to ensure smooth cloud adoption and ongoing management.
  • Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement.
  • Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models.
  • Ability to work in a fast-paced environment with changing priorities.
Required:
  • 10+ years of proven experience in change management and in implementing large cultural shifts
  • Excellent verbal and written communication skills
  • Ability to give clear and engaging presentations
  • Process-oriented with strong organizational skills
  • Experience with Confluence, SiteWorks or similar documentation tools
  • Ability to gather and interpret metrics to drive decision-making
  • Customer-centric approach with a commitment to meeting and exceeding customer expectations.
Desired:
  • Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
  • Familiarity with FINOPS practices and tools
  • Understanding of industry best practices in regards to Digital Transformation Change Management (Prosci)

About Reflexive Concepts

Reflexive Concepts Careers

Joining Reflexive Concepts presents an unparalleled opportunity to become part of a leading team of professionals dedicated to innovation and technology. This is a pivotal time to engage with a company that values growth, leadership, and diversity in its workforce.

Explore Job Opportunities

Reflexive Concepts is actively seeking talented individuals for various positions across the company. With a commitment to professional excellence, Reflexive Concepts offers a dynamic environment where skills are honed, and careers flourish. Explore the multitude of job opportunities that range from internships to full-time positions, each offering a unique chance to contribute to groundbreaking projects.

Experience the Culture and Benefits

At Reflexive Concepts, the culture thrives on diversity, innovation, and leadership. Employees enjoy a range of benefits designed to support their professional and personal growth. The company is dedicated to fostering an inclusive environment where every team member’s contribution is valued. Benefits include comprehensive health care, flexible working conditions, and continuous professional development through diversity training and leadership workshops.

Engage in Professional Growth

Career advancement is a cornerstone of employment at Reflexive Concepts. The company supports a trajectory of professional growth through robust training programs, access to global resources, and opportunities to lead. Networking within the industry and participating in global teams allow employees to gain valuable insights and experiences that propel their careers forward.

Innovative Work Environment

Reflexive Concepts is at the forefront of technological advancement and industry innovation. Employees are encouraged to push the boundaries of what is possible, bringing fresh ideas and perspectives to their work. The collaborative atmosphere fosters a sense of community and drives collective success.

Join the Team

Reflexive Concepts is hiring! Search open positions that align with your skills and interests. The company looks for passionate, curious, and solution-driven team players. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding career path with Reflexive Concepts.

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Learn more about Reflexive Concepts
Size
11 employees
Industry
Business Services
* Ladders Estimates

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