Nokia

Technical Care Specialist 2

Nokia • $80K — $95K *
Dallas, TX 75217In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field preferred.
  • Minimum 3 years of experience in a technical support role.
  • Excellent critical and creative problem-solving skills.
  • Strong written and verbal communication skills for simplifying complex concepts.
  • Customer-centric focus with emphasis on relationship building.
  • Proficiency in relevant software and tools for technical support.

Responsibilities

  • Provide advanced technical support and product expertise to ensure customer satisfaction.
  • Troubleshoot complex issues and develop innovative, system-level solutions.
  • Act as the primary liaison between customers and R&D, managing escalations appropriately.
  • Maintain extensive knowledge of Nokia's products and stay current on advancements.
  • Collaborate with cross-functional teams for seamless customer support.
  • Document support activities and contribute insights for process improvements.
  • Train and guide less experienced team members, promoting knowledge sharing.
  • Participate in on-call duties for 24/7 support coverage as needed.

Benefits

  • Opportunities for professional development and continuous learning.
  • Exposure to cutting-edge technologies within the optical support domain.
  • Collaborative work environment across diverse teams and expertise.
  • Ability to impact customer satisfaction directly through technical support.
  • Flexibility in managing work-life balance with 24/7 coverage options.
Full Job Description
Job Description

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.

Responsibilities

  • Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.
  • Troubleshoot complex issues and offer innovative solutions, often at the system level.
  • Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.
  • Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.
  • Collaborate with cross-functional teams to ensure a seamless support experience for customers.
  • Document and report on support activities, providing valuable insights for process improvements.
  • Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.
  • Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
  • Periodically take on-call duties, providing 24/7 support coverage as required.


Qualifications

  • A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
  • Minimum 3 years of experience in a technical support role, with a proven track record of success.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
  • A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.
  • Proficiency in relevant software and tools used for technical support and troubleshooting.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.
  • Willingness to continuously learn and adapt to new technologies and support methodologies.
  • Flexibility to work in a 24/7 support environment, including periodic on-call duties.

About Nokia

Nokia is a Finnish multinational telecommunications, information technology, and consumer electronics company. The company was founded in 1865 and has since grown to become one of the largest telecommunications equipment manufacturers in the world. Nokia's products include mobile phones, smartphones, and network equipment, among others. The company is committed to innovation and has a strong focus on research and development. Nokia is also committed to sustainability and has set ambitious targets for reducing its environmental impact. The company operates in over 100 countries and has a strong presence in Europe, Asia, and North America.
Learn more about Nokia
Size
87,927 employees
Market Cap
$25.8 billion
Industry
Telecommunications & Hardware
Net Income
-$2.5 billion
Founded
1865
5 Year Trend
-1.2%
Revenue
$21.8 billion
NASDAQ
NOK
* Ladders Estimates

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