Position OverviewSycle is seeking a highly analytical and technical
Technical Business Analyst to partner directly with our Product Management team on a high-stakes enterprise account. In this role, you will get deep into the technical weeds-investigating legacy software systems, analyzing complex workflows, mapping out data, and translating detailed findings into clear recommendations for engineering and client stakeholders.
This role is critical in helping a major enterprise client transition from a heavily customized, legacy system onto Sycle's modern SaaS platform. You will serve as the engine behind workflow mapping and system investigation while keeping cross-functional teams organized and delivery on schedule.
Key Responsibilities- Systems & Workflow Analysis: Perform detailed mapping of clinical, ordering, purchasing, and operational workflows across both "as-is" legacy environments and "to-be" SaaS platform states.
- Deep Data & System Investigation: Independently investigate complex technical problems, conduct deep data analysis, write database queries, establish KPIs, and analyze system behaviors with minimal guidance.
- Scrum Facilitation & Agile Delivery: Own and facilitate key Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and demos to ensure predictable team delivery.
- Technical Documentation: Author high-quality documentation that bridges high-level business goals and granular technical requirements, tailoring communication for both technical teams and client executives.
- Project Ownership & Organization: Maintain project artifacts, track risks, dependencies, and decisions, and proactively collaborate with Engineering to obtain and validate updates.
- AI-Enabled Productivity: Leverage modern AI tools to streamline research, documentation, data analysis, and daily workflows to accelerate delivery speed.
- Client Engagement: Participate directly in enterprise client meetings, providing clear, accurate, and timely updates on technical workstreams and process maps.
Qualifications- Healthcare / Clinical Workflow Domain Knowledge: Strong preference for experience in audiology, clinical management, or allied healthcare domains (e.g., chiropractic, physical therapy) to quickly grasp complex patient and operational workflows.
- Enterprise Client Experience: Proven track record working directly on high-touch enterprise accounts where priorities shift rapidly and stakeholder management is critical.
- Technical Rigor: Proven ability to dive into technical details, write queries, review system architecture, and understand data models without needing constant engineering support.
- High Adaptability & Stress Management: Strong emotional intelligence and resilience when navigating ambiguity, tight deadlines, client pressure, and shifting product priorities.
- Strong Agile / Scrum Skills: Hands-on experience facilitating Agile ceremonies and managing project deliverables in a fast-paced environment.
- Excellent Communication: Ability to translate complex technical concepts into clear prose and concise client updates.
Benefits- Healthcare: 100% employer-paid employee-only premium.
- Time Off: 14 paid holidays, 12 vacation days, 4 personal days, and 6 sick days.
- RRSP: Up to 4% matching on contributions of 5% or more.
- Perks: $50/month internet stipend, $50/month transit (Vancouver), and tuition reimbursement.
How to ApplyTo apply, please submit your resume. If you're going to submit a cover letter please focus on how your previous experience relates to this role and why you would be a good fit. Please include your LinkedIn profile in both your resume and in the designated application field.
Compensation Note: Salary ranges reflect our national pay band. Offers are determined based on the successful candidate's geographic location, local cost of living, and experience.
