Job Description:Provide technical and business analysis support for the web applications that manages Client's desktop and server environment on a global scale. Will work with IT customers, design teams, and offshore support and development teams to design and implement business processes and solutions that assist in hardware, software, and service life cycle management. The position requires a strong technical background in SQL and Oracle PL/SQL, as well as solid business and data analysis experience. Familiarity with web development and knowledge of the MS Windows architecture will be extremely helpful.
This person will need to be a quick learner and a self-starter who is willing to jump in and start learning about the applications on their own after a short training period.
Position details: - Provide operational and data analysis support for hardware and software asset management applications. Perform data extracts from Oracle databases for analysis and reporting purposes.
- Work with IT Design teams and OPCO customers to define, architect, design, document, support, and deliver IT solutions for managing our infrastructure and IT services. Act as a liaison between stakeholders and the development team.
- Create business and functional specifications. Review development team's technical specifications. Develop test plans and scripts as well as coordinating CAT testing with the global community.
- Develop standard and custom reports for customer analysis and metrics.
Required Qualifications: - 5-7 years' experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
- Strong data analysis skills; experience with writing SQL queries in Oracle to retrieve data for analysis and reporting purposes.
- Experience working with customers and developers to troubleshoot applications. Ability to review code to identify issues and to troubleshoot batch failures.
- Proactive, positive attitude team player who thrives in a fast-paced environment. Enjoys multi-tasking and working as a liaison between various cross-functional teams and the IT organization.
- Strong written and oral skills.
- Strong customer-centric orientation. Builds and maintains good relationships with customers.
- Bachelor's degree in Computer Science or Management Information Systems is preferred or equivalent experience.
- Knowledgeable on the Application Development Lifecycle.
- Business Analysis training or equivalent experience.
PLUS: Application development experience-specifically web-development, VB.Net
PLUS: Oracle PL/SQL skills
PLUS: Chevron or Enterprise Experience
PLUS: Working with off-shore team, development team is off-shore
