The Technical Business Analyst, reporting to the Trust & Custody Solutions Manager, will gather and document business and user requirements pertaining to new features for, and enhancements to, American Trust Custody's web-based financial platform, and they will translate these business requirements into functional specifications for use by the development team. The Sr. Technical Business Analyst will serve as the liaison between the internal and external business community-clients, partners and employees-and the development team where you will bridge the technical gap between business requirements and the needs of the development team. Duties/Responsibilities: • Document business and user requirements with acceptance criteria and writing functional specifications for use by the development team. • Coordinate, schedule, prepare agendas for, facilitate and participate in customer enhancement-focused collaboration sessions, Scrum meetings and sprint planning meetings, with internal and external audiences. • Collaborate with the development team, product and training specialists, business development team, product management personnel and upper management on various activities to improve product offerings. • Instinct to ask relevant probing questions that get to the "why" behind business requests to achieve successful outcomes. • Lead demonstrations, user acceptance testing, and occasional training activities around the release of new enhancements or functionality and write product documentation. • Write/maintain test plans, test cases and test scripts, and perform functional, regression and scalability testing. • Manage a portfolio of complex projects that span one or multiple teams or systems. • Create visual modeling or diagramming of current and proposed workflows. • Generate feature enhancements and bug cases in the issue tracking system. • Understand interdependencies between technology, operations, and functional goals. • Perform research and root cause analysis to determine the cause of system issues, and find an approach to resolve noted issues. • Identify, document and report discovered product anomalies. • Serve as a resource for development, clarifying requirements throughout the software development life cycle. Skills & Abilities • Bachelor's degree in Business/Finance/Technology • Project Management Professional (PMP) Certification or International Institute of Business Analysis (IIBA), CCBA or CCBP a plus • 3 years of experience writing functional specifications for development team to use in coding, preferably pertaining to new features and enhancements for a web-based application • Experience with Azure DevOps is preferred • Experience in Web services / APl's platform is a plus • Ability to write intermediate SQL queries and experience using SQL Server Management Studio (SSMS) desired • Perseverance and fortitude to learn and grasp complex financial concepts and processes • Strong analytical and problem-solving skills • Experience working in an Agile development environment using Scrum framework and sprints • Strong verbal and written communication skills • Ability to multi-task, prioritize and work efficiently while preserving accuracy and attention to detail • Energetic self-starter, with the ability to work independently Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from [redacted].com or [redacted].com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. No associate is permitted to work at a location outside the United States for any length of time, except for approved business travel on a limited basis. Exempt Associates traveling outside the United States on personal travel or while on PTO may work on a limited basis (e.g., occasionally checking and responding to business-critical emails or dialing into business-critical meetings) from their personal devices but not from a company-provided computer.