POSITION SUMMARYThe Principal Technical Architect is a senior, hands-on leadership role that combines deep technical execution with strategic oversight. You will own the architecture and implementation of complex customer solutions while providing mentorship and direction across the Professional Services team. This role requires someone equally comfortable writing and reviewing code as advising executive stakeholders on platform strategy.
ESSENTIAL FUNCTIONSSolution Architecture & Technical Delivery
- Own end-to-end technical architecture for customer implementations, including integrations, complex data flows, and non-standard requirements
- Design and support bi-directional integrations with ERP, PLM, PIM, DAM, BI, and other enterprise systems; define API patterns, sync strategies, and error-handling approaches
- Lead data onboarding and migration efforts including mapping, transformation, validation, and loading
- Act as technical lead on customer engagements, reviewing and validating configurations and code; contribute hands-on when needed
- Troubleshoot complex issues across implementation, go-live, and post-launch escalations
- Serve as the final escalation point for solution design risk or ambiguity
Strategic Advisory & Pre-Sales
- Advise enterprise customers and executive stakeholders on platform fit, scalability, and future-state architecture
- Partner with Sales and Customer Success during high-complexity sales cycles; validate feasibility and support executive-level conversations
- Help set appropriate customer expectations around platform capabilities early in the engagement lifecycle
Mentorship, Enablement & Stewardship
- Lead a group of technical resources, developing their skills and capabilities as they become fellow architects
- Mentor other Technical Architects and Functional Consultants; elevate solution quality through design reviews and knowledge sharing
- Optimize technical design processes, contribute to internal reference architectures, documentation, and reusable delivery assets
- Partner with Product and Engineering to surface field insights, inform roadmap prioritization, and evolve VibeIQ's solutioning principles
REQUIRED EXPERIENCE- 10+ years in solution architecture, technical consulting, or enterprise SaaS delivery
- Strong industry background in retail, footwear, or apparel
- Experience with PLM platforms; FlexPLM strongly preferred
- Hands-on experience with integrations, data migration, customization, and troubleshooting
- Demonstrated ability to advise executive stakeholders on complex technology decisions
- Excellent communication skills across both technical and executive audiences
BENEFITS401(k), Health, Dental, Vision
9 Paid Holidays per Year
Discretionary Time Off
Paid Parental Leave
