$102,800.00 – 128,560.00 per year. Compensation will be based on education, experience, skills relevant to the role, and internal equity.

POSITION PURPOSE

Reporting to the Assistant Vice President for Philanthropy Services (AVP), the Technical Architect for University Relations plays a principal role and is responsible for the technical oversight, design, and development of custom elements for integrations with multiple software systems throughout the division. This position will work with technical and non-technical users to understand the requirements, write code within the Blackbaud SDK for use in customization of the BBCRM application, script and execute SQL to maintain/improve data quality, collaborate in design decisions and code repository maintenance, and will provide guidance and technical support for integrations with third-party systems.

This position is eligible for a remote or flexible work schedule: 3:2 hybrid - work from office and home.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Produce and manage high-quality modular code as standalone customizations or as part of a larger customization using the Blackbaud SDK.

• Oversee prototyping and design decisions, provide support in customization documentation, and requirement gathering.

• Oversee QA and/or unit testing of customizations, and work within the code repository.

• 0Provide analysis to resolve problems.

• Create and maintain BBCRM/BBIS customizations, including testing of customizations as Service Packs are implemented.

• Provide technical support for the BBCRM and BBIS self-hosted applications, working and collaborating with Central IT and outside vendors to troubleshoot issues

• Oversee technical support for and maintenance of existing third-party system integrations and tools.

• Contribute to the strategic planning and development for future system improvements.

• Provide technical leadership, guidance, and support in the evaluation/implementation of future third-party systems, tools, and integrations.

• Ensure processes and procedures are maintained and documented.

• Keep the AVP informed of current updates and potential issues.

• Other duties as assigned by the AVP

QUALIFICATIONS

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

1. Knowledge

• Strong knowledge of MS SQL and creating scripts and stored procedures using SQL and T-SQL.

• Knowledge of Visual Studio source/version control of customizations.

• Experience with ETL and managing data from multiple sources

• Strategic mindset to align technical solutions with business goals.

• Appreciation of and commitment to further the mission, values, and goals of Santa Clara University.

2. Skills

• Strong troubleshooting and problem-solving skills.

• Excellent communication (written and verbal) skills.

• Strong relational skills.

• Excellent customer service skills.

3. Abilities

• Ability to analyze critically, read requirements, ask pointed, well-articulated questions, and think retrospectively.

• Naturally inquisitive with the ability to reverse-engineer complex challenges.

• Ability to multi-task and handle various projects simultaneously to drive timely results.

• Ability to work successfully in a team setting.

• Ability to work with stakeholders and staff at various levels of technical experience.

• Ability and willingness to expand knowledge base.

4. Education

• Bachelors degree in computer science or related field of study required.

• Advanced degree preferred.

5. Years of Experience

• Minimum 6 years of professional experience in a related discipline.

Preferred knowledge and skills

• MS SQL 2019

• Visual Studio

• CRM systems, experience with Blackbaud Enterprise CRM is a plus

• Knowledge of the Blackbaud SDK

• Knowledge of Zuri Velocity ETL tool

• VB.NET, C#, JavaScript, HTML, CSS, T-SQL, XML

• Critical thought, particularly around reverse engineering

• Testing skills

• Requirements gathering

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Considerable time is spent at a desk using a computer and phone.

• May require travel.

WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.

• Mostly indoor office environment.

• Offices with equipment noise.

• Offices with frequent interruptions.

• Driving related to meetings with external constituents.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.