Transform data into actionable insights! As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software. You will be responsible for assisting customers with the operation of a specialized retail accounting software application in a small call center environment. We are seeking applicants with strong communication skills, technical expertise, and a customer-centric approach.
What you will be doing:- Investigate and resolve application support cases reported by BisTrack customers, ensuring complete documentation and clear understanding of the issue.
- Respond to complex situations where standard troubleshooting procedures are insufficient by applying strong technical knowledge and customer-centric communication skills.
- Stay current with software updates, new features, and system changes to provide accurate and timely support.
- Liaise between support, development, quality assurance, and professional services teams as part of the larger customer support effort.
- Manage assigned support cases end-to-end, providing timely follow-up and clear communication via phone and email.
- Mentor and support other team members to improve overall technical expertise and service delivery.
What you will likely bring:- 3+ years' experience and demonstrated success/knowledge in technical support.
- Post-secondary education in a related discipline and/or industry knowledge/experience.
- Knowledge of supply chain management (SCM) concepts and business processes in manufacturing, retail, or distribution.
- Strong understanding of ERP modules, particularly in order management, purchasing, and warehouse/inventory management.
- Proficiency in troubleshooting ERP application or similar software packages.
- Experience in a software support environment with high call volumes and large numbers of clients and users.
- Excellent verbal and written communication skills in English, strong customer experience and interpersonal skills, and exceptional problem-solving and analytical abilities.
What could set you apart: - Work experience in manufacturing, retail, or distribution business processes
- Knowledge of Microsoft SQL, ERP applications or analytical tools
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Competitive Pay & Benefits - Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Range:Minimum: $62,000 USD Maximum: $100,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:Mouy Bun
