Position Title: Technical Support Analyst ISalary Range: $100,000-110,000Work Type: Onsite / Telework Clearance: Secret RequiredZip Code 20301 Overview Angayut is seeking a dynamic Technical Support Analyst to join our team supporting one of our US Army customers. The ideal candidate will possess a strong background Information Technology and customer service. Secret Clearance is required
Responsibilities:- Assist the Information Management Officer for all Information Management and IT issues.
- Assist in issuing user Local Area Network (LAN) and wireless accounts, monitoring internet use, and ensuring proper IT security measures are followed within the Agency.
- Act as a liaison between the Agency and the OSD Joint Service Provider (JSP) for security, software, and equipment upgrades and turn-in, and requests for repair.
- Help conduct reviews ensuring that agency documents and internal policies and procedures are updated and correct and aid in software and hardware training.
- Assist the IMO with routine IT and information management
- including user account tracking, onboarding/offboarding coordination, and access requests; maintain
- Assist with maintaining property accountability records
- Track and reconcile assigned property, including conducting periodic inventories and updating records to reflect gains, losses, or transfers
- Provide audio visual support services for the setup of Video Teleconferencing (VTC) for agency personnel and provide A/V support for conferences and meetings
Qualifications:- Bachelor's degree or relevant work experience
- 5 Years+ providing Information Technology Services to Federal Government Customers
- Ability to manage multiple projects and meet tight deadlines.
- Experience with Microsoft Office Suite
- Secret Clearance
Preferred Qualifications:- Strong Customer Services Skills
- Understanding of Armed services
Benefits- Competitive Compensation
- Comprehensive Benefits Package
- 401(k)
- Paid Time Off
- Professional Development & Education Assistance
- Performance-Based Incentives
- Career Growth Opportunities
