DescriptionAs a
Technical Account Manager at Zafran, you'll be the trusted guide helping our customers unlock the full value of our platform. You'll lead the post-sale journey, from smooth onboarding to measurable success, building deep relationships and tackling tough problems with clarity and empathy. Think of yourself as the connective tissue between customers and our product, someone who thrives at the intersection of technical problem-solving, proactive communication, and customer advocacy.
You'll become a go-to expert on how Zafran helps security teams slash noise, surface real risks, and take action-fast.
What you will do:- Build trust from day one and be the face of Zafran throughout the customer lifecycle
- Lead onboarding and ensure a fast, confident path to value
- Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes
- Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark "aha" moments
- Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most
- Advocate for your customers internally and turn their needs into impact
- Celebrate customer success and turn champions into advocates
- Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit
Requirements- 4+ years in a customer-facing role with strong technical exposure
- Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
- A knack for turning complex workflows into simple, actionable plans
- Empathy, curiosity, and a bias for doing right by the customer
- Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar
- Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don't need to be a coder
- Have run customer trainings, hosted webinars, or created documentation people actually use
- Enjoy solving thorny problems, asking "what if," and finding the signal in the noise
- Are energized by a company culture where curiosity, speed, and GIFs can all thrive
At Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining!
We also provide access to frontier AI models, including Claude, so every employee can work smarter, move faster, and build an AI-first career from day one.
If you're curious, fun, and someone who gets things done, we'd love to meet you
