Bachelor's degree in computer science, business administration, or related field, or equivalent experience
Proven experience in product management, project management, and client success roles
Experience working with clients to define business and technical needs
Strong understanding of technology solutions applied in a business context
Excellent communication, interpersonal, critical thinking, and problem-solving skills
Proficient in Microsoft Office applications
Experience with Salesforce and project tracking software is a plus
Good understanding of SDLC processes (Waterfall, Agile) preferred
Responsibilities
Act as the single point of contact for all client-related inquiries
Monitor client requests, service tickets, and innovation initiatives from initiation to outcome
Conduct regular status meetings with clients to report progress and address challenges
Collaborate with operations to bring innovative technology solutions to clients
Participate in client quarterly business reviews, presenting updates and discussing innovative ideas
Serve as a technology subject matter expert, bridging gaps between teams
Analyze and report on key performance metrics to identify areas for improvement
Benefits
Fully remote position with flexibility for relationship building
A preference for candidates able to type at least 35 words per minute with 97% accuracy
Minimal travel flexibility as needed
Full Job Description
The Technical Account Manager's responsibilities include, but are not limited to the following:
Act as the single point of contact for all client-related inquiries within the Valeris IT organization
Monitor (and escalate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome
Conduct regular status meetings with business partners and clients to report progress, status, outcomes, and any challenges on IT requests, tickets, corrective and preventive action (CAPA), and initiatives
Collaborate with operations to bring innovative technology ideas and solutions to clients
Participates in client quarterly business reviews, presenting updates on current technology initiatives and achievements, as well as discussing innovative ideas as applicable
Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams
Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines
Facilitate communication between cross-functional teams to ensure alignment and transparency
Analyze and report on key performance metrics, identifying areas for improvement
Partner closely with the IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement ideas and resolve issues
Perform other duties as assigned
Qualifications:
Bachelor's degree in computer science, business administration, or related field, or equivalent experience required
Proven experience in product management, project management, and client success roles, including client management and setting expectations
Experience working with internal and external clients to define business and technical needs and provide technical solutions
Experience working in healthcare and information technology fields is a strong plus
Experience with web services and data feed integration preferred
Strong understanding of technology solutions and their application in a business context
Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills
Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word
Experience with Salesforce software a plus
Experience eliciting requirements and diagramming process flows
Experience working with Project tracking software preferred
A good understanding of SDLC process (Waterfall, Agile) is preferred
Ability to work collaboratively in a fast-paced environment
Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution
We are located in Jeffersonville, IN and Morrisville, NC. While coming into the office can be helpful for relationship building, this is a fully remote position.
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
