The mission for this role is, do everything possible to enable and optimize a partner’s success. The success of our partners directly contributes to Ibotta's success. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fomenting this mission. TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience.

This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one.

What you will be doing:

• TAMs are the primary technical point of contact between IPN partners and Ibotta, and serve as the Voice of the Customer, championing their business and technical requisites for achieving success

• Technical and operational requirements gathering

• Planning and coordination with Ibotta’s Strategic Partner Management function and other Ibotta cross-functional teams, including UX Design, Solution Architecture, Product and Engineering

• Planning and coordination of partner-facing Ibotta-specific technical operations and implementations

  • SLA monitoring & adherence

  • Cost and operational complexity minimization

  • Development and maintenance of IPN partner-specific runbooks & playbooks

  • Upgrades and new development

  • Technical roadmap planning & driving partner adoption of new features

  • Integration testing across staging and production environments

• Preparation and delivery of technology-related elements for account reviews and discussions

• Pioneering the integration of novel tools and procedures to internally optimize cost/performance, all while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPN

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, and A good idea can come from anywhere

What we are looking for:

• 8-12+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM or similar for a SaaS platform is ideal

• Bachelor’s degree required. Preferably in Computer Science, Engineering, Analytics or a related field

• Experience with system integration and APIs is highly preferred.

• Self-directed and capable of making an impact with varying levels of direction

• Proven track record of working cross-functionally towards shared goals and delivering meaningful impact

• Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion

• Analytical skills to interpret data from logging and monitoring systems (e.g., DataDog); able to communicate insights to both technical and non-technical audiences

• Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership

Additional Details:

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals.

• Base compensation range: $135,000 - $156,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.

Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.

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