About the RoleThis is not a traditional support role.
As a Support Engineer, you will work hands-on with complex enterprise systems deployed across cloud, on-prem and hybrid environments. You will investigate real production issues experienced by tier-1 financial institutions, reproduce issues in controlled environments and collaborate directly with Experts and Product teams.
This role is ideal for technically curious, highly motivated engineers who enjoy solving difficult problems, understanding systems end-to-end and continuously expanding their technical skillset.
Responsibilities:• Perform technical investigations into complex, real-world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Debug behavior across distributed systems, APIs, messaging middleware and databases
• Work directly with Product teams to file high-quality defect reports and influence product improvements
• Participate in critical incident (Severity-1) troubleshooting with customers and internal teams
• Continuously build expertise as new features, architectures and technologies are released
Requirements:We are seeking strong technical professionals who are motivated to work closely with product teams.
Core Technical Qualifications- Proven experience deploying, supporting, and troubleshooting applications across:
- Linux and Windows environments
- Cloud-based infrastructures
- Strong understanding of cloud-native architectures, including experience supporting and troubleshooting production systems
- Solid expertise in Java-based web applications, with in-depth knowledge of:
- HTTP/HTTPS protocols, sessions, cookies, and SSL/TLS
- Authentication and authorization mechanisms, including SSO (SAML, OAuth) and related flows
- RESTful APIs and request/response lifecycles
- Proficiency in at least one programming or scripting language, with the ability to:
- Debug and optimize SQL queries
- Work with JSON, XML, and proprietary data formats and data mapping tools
- Use command-line tools and scripting environments such as UNIX/Linux shell, PowerShell, or Bash
- Strong understanding of relational database systems (e.g., Oracle, SQL Server), including:
- Schema design and data modeling
- Constraints, indexing strategies, and performance optimization
- Demonstrated ability to troubleshoot and resolve complex technical issues by:
- Correlating log files, data flows, and system behavior across multiple layers
What Makes Someone Successful Here
• Take pride in helping our customers solve their issues
• You enjoy learning and mastering complex systems
• You are driven by root cause, not quick fixes
• You take ownership of problems and follow them through to resolution
• You can work independently, but enjoy collaborating with other technical experts
• You are detail-oriented and comfortable juggling multiple complex investigations
Technologies You'll Work With
This role offers exposure to a broad and modern enterprise technology stack, including:
• Tomcat, Java/OpenJDK, Oracle, SQL Server, DB2,
• IBM MQ, Kafka, Redis,
• Kubernetes, OpenShift, Helm,
• Azure, AWS, Google Cloud,
• LDAP, SAML, OAuth, OpenSSL,
• S3 / MinIO / Hadoop S3A,
• Linux, Windows,
• SWIFT Alliance Access
• etc.
(You are not expected to know everything on day one-curiosity and learning ability matter.)
Final Note on Motivation
We are intentionally looking for people who:
• Want to go deep, not just "close tickets"
• Enjoy learning continuously
• See technical support as a high-impact engineering discipline
Primary Location Base Pay Range: New York, NY $78,100 - $130,300. U.S. National Base Pay Range: $65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
