At Island, were not just solving technical problems - were helping customers fully realize the power of our browser. Thats where you come in. Were looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) to be a key strategic partner for a large customer in NYC. This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people - and love translating complex features into real-world value - we want to talk to you. What Youll Be Doing 3Be the Trusted Advisor - 3Youll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey - from onboarding to operational maturity. 3Support & Troubleshooting - 3Proactively manage and assist with support cases, feature requests, and escalations. Youll open, monitor, and drive resolution, keeping customers in the loop every step of the way. 3Enablement & Training -3Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success. 3Configuration & Optimization - 3Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals. 3Feature & Release Guidance - 3Keep your customers informed of upcoming releases and new capabilities - and show them exactly how new features can benefit their teams. 3Collaborate Across Teams - 3Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap. What Were Looking For 35+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity. 3Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms. 3Experience handling customer escalations, support tickets, and technical project management. 3Excellent communication skills - able to clearly articulate complex ideas to technical and non-technical audiences. 3Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms. 3Bachelors degree in a technical discipline or equivalent experience preferred.