What You Will Experience in This Role:We're looking for a detail-oriented Technical Account Manager - Leased Engines with a passion for amazing customer service to join our growing Operations Team. Reporting into the Operations Lead and working across Operations and Customer Service, you'll be responsible for executing CAMP key processes end to end while serving as the primary focal point for a strategic OEM customer.
You'll need to understand our product inside out and build strong relationships with customer stakeholders to understand their technical and operational needs. This role is responsible for the maintenance planning, technical coordination, and operational oversight of a fleet of leased rental engines. This role is an excellent opportunity to further develop your career in engine maintenance management, customer service, and technical account ownership.
Responsibilities:The Technical Account Manager - Leased Engines operates as a virtual extension of the customer's engine maintenance and fleet operations team. Customer engagement is paramount, and the Technical Account Manager is responsible for managing the assigned OEM customer account, acting as the single point of contact for day-to-day operational and technical matters.
This includes ensuring that the customer's leased rental engine fleet is accurately maintained and tracked within the CAMP Maintenance Tracking platform. Specifically, this includes monitoring engine maintenance events, utilization, and life-limited components to ensure adherence to all OEM requirements, regulatory guidelines, and lease conditions, ensuring all customer-provided maintenance compliance records and other data are processed accurately and in a timely manner, and applying aviation technical knowledge in a manner that ensures the continued integrity of the customer's engine maintenance program.
The Technical Account Manager is viewed internally and externally as the subject matter expert as it pertains to the leased engine maintenance program, as well as the CAMP Maintenance Tracking platform.
Relationships are key, and the Technical Account Manager is expected to develop and promote positive customer relationships that include providing proactive solutions to customer problems, communicating concepts in a clear and effective manner, and championing the overall customer experience by assuming full accountability for the execution and delivery of all related services.
The candidate should have a strong interest in the aerospace industry and be able to show past performance in successfully managing customer accounts in a technical or operational capacity.
You have:- 2 to 10 years' experience in a relevant technical field or industry or business; knowledge of aircraft or engine maintenance preferred
- Education: BS or equivalent; A&P certificate a plus
- Strong analytical skills, including the ability to work with large volumes of data
- Innate ability to perform all activities with a customer-first mindset
- Ability to work across teams
- Ability to effectively communicate key findings and summarize insights and implications to future work or business
- Organized, detail-oriented, structured thinking and execution
- Ability to manage multiple tasks simultaneously and adjust priorities as needed to meet deadlines
- High level of independent judgment and proactivity
- Ability to collaborate with diverse and complex stakeholders (internal and external), including interacting, gaining credibility, building relationships with, and influencing others at all levels of the organization
- Self-motivation, entrepreneurialism, high energy, and the ability to successfully function in a high-demand, performance-driven environment
- Ability to communicate effectively to all audiences in a manner that is clear, logical, and consistent, both verbally and in writing
- Ability to use MS Office Suite
