About the RoleThis is a customer-facing technical role at an early-stage AI-powered SEO and content marketing platform, sitting at the intersection of product, engineering, and customer success. You'll be the primary point of contact for a portfolio of fast-growing startup clients, helping them unlock measurable growth outcomes through the platform. The role matters because client success is directly tied to product adoption and revenue growth.
What You'll Do- Serve as the primary technical contact for clients, driving platform adoption and measurable growth outcomes.
- Translate client needs into clear technical requirements and coordinate with product and engineering teams to deliver solutions.
- Onboard and coach customers on best practices to help them optimize their marketing ROI.
- Monitor client success metrics and provide strategic recommendations to continuously improve results.
- Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure value realization.
What We're Looking For- Experience working at a fast-growth startup with a demonstrable track record of delivering measurable wins.
- Hands-on familiarity with marketing automation tools, data workflows, and integrations (e.g., CRM, analytics, or SEO platforms).
- Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization.
- Strong cross-functional communication skills - able to bridge technical and non-technical stakeholders effectively.
- Impeccable written and verbal communication skills for persuasive, clear client interactions.
- High technical aptitude; strong CS fundamentals or equivalent problem-solving capability is a plus.
- Comfortable operating independently in a fast-paced, ambiguous environment - no need for close direction.
- Background in marketing services or SEO is a plus.
Compensation & BenefitsSalary range:
$90,000 - $122,000 USD annually. US work authorization is required; visa sponsorship is not available.
LocationOn-site in
SoHo, New York City. No remote option is available.
