Qualifications

• Bachelor's or Master's in Computer Science, Information Systems, Engineering, or a related field.
• Over 5 years of experience in enterprise e-commerce, SaaS platforms, or digital consulting.
• Proven experience in technical, customer-facing roles such as TAM, Solution Architect, or Senior Consultant.
• Strong understanding of e-commerce architectures including storefronts, APIs, OMS, PIM, CMS, and ERP integrations.
• Familiarity with Headless Commerce and MACH principles (Microservices, API-first, Cloud-native).
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and Webhooks.

Responsibilities

• Manage and provide technical support for 5-10 enterprise client relationships.
• Act as a trusted advisor for platform usage, integration best practices, and architectural decisions.
• Translate complex client requirements into actionable feature requests and influence the product roadmap.
• Align business requirements with product features and proactively promote usage.
• Coordinate technical escalations with solution engineering, support, and product teams.
• Lead technical quarterly business reviews, integration reviews, and workshops to align on the roadmap.
• Monitor platform health, usage, and KPIs, and derive improvement recommendations.

Benefits

• Flexible working hours.
• 40% discount at the ABOUT YOU online store.
• Free organic fruits and drinks.
• Free language courses (German & English).
• Free sport offerings (football, volleyball, yoga) & discounts on fitness options.
• Mobility subsidy.
• Choice of hardware and operating system (Mac, Windows) also for personal use.
• Modern office near Hamburg City Hall.
• Agile work environment and cross-functional teams.
• Company pension scheme.
• Dogs allowed in the office.
• Continuing education opportunities.