Technical Account ManagerYour RolePrime Intellect serves some of the most sophisticated AI teams in the world that depend on our compute and infrastructure to train and deploy production AI systems. The Customer Success Manager is the person who makes sure those customers succeed, scale, and keep building with us.
This is not a traditional Customer Success role. Our customers run large-scale training jobs, scale inference workloads against real production traffic, and depend on cluster reliability and performance the way most companies depend on their cloud provider. The work spans the technical and the commercial - you'll be reading Grafana dashboards and discussing cluster performance with a customer's ML infrastructure team in the morning, and partnering with Sales on a capacity expansion in the afternoon.
You'll own a portfolio of enterprise customers end-to-end and build the relationships that make Prime Intellect the partner of choice for their AI infrastructure.
ResponsibilitiesCustomer Ownership- Own a portfolio of enterprise customers end-to-end - adoption, retention, expansion, and overall health
- Build deep relationships with technical and executive stakeholders at each customer, from ML engineers to engineering leadership
- Drive customer outcomes: faster time-to-value on first workloads, smooth scaling as their usage grows, and meaningful expansion as their AI ambitions expand
Technical Partnership- Understand each customer's training and inference workloads at a real technical level - what models they're training, what infrastructure they need, what their performance bottlenecks are
- Partner with customers' engineering teams on cluster performance, capacity planning, workload optimization, and migration
- Translate customer needs into clear, prioritized feedback for our Engineering and Product teams
Expansion & Renewals- Identify expansion opportunities ahead of the customer - anticipate scaling needs, surface new use cases, drive adoption of new products (Lab, Inference, additional compute capacity)
- Partner with Sales on renewal conversations and growth motions
- Maintain visibility into the economics of each customer relationship, in partnership with Finance and Compute
Operational Excellence- Serve as the first line for customer-facing operational issues - usage questions, capacity changes, SLA tracking, incident communications
- Build the cross-functional connective tissue between Sales, Engineering, Finance, and customers
What We're Looking For- 3-6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent roles at infrastructure, cloud, or AI/ML companies
- Strong technical fluency - comfortable reading dashboards, discussing infrastructure architecture, and engaging with customer engineering teams without a translator
- Strong commercial instincts - you understand that Customer Success is a revenue function, not a support function, and you can drive real expansion alongside technical outcomes
- Deep customer empathy combined with high judgment - you advocate for customers internally while making the calls that are right for the business
- Excellent verbal and written communication, especially when explaining complex technical issues to non-technical stakeholders and vice versa
- High ownership - you see gaps and build the fix before anyone asks
- Comfortable in ambiguity and speed; this market doesn't slow down
- AI-native in how you work: you use LLMs, automation, and programmatic tools to move faster
Bonus:- Direct experience at a cloud provider, AI infrastructure company, or compute marketplace
- Familiarity with GPU economics, training and inference workloads, or compute consumption patterns
- Background as a TAM or Solutions Architect at a hyperscaler (AWS, GCP, Azure) or specialized cloud provider
- Working knowledge of usage-based pricing, capacity commitments, and consumption-based contracts
- You've been an early Customer Success hire at a high-growth company
What We Offer- Cash Compensation Range of $160,000 - $200,000 + meaningful equity
- Flexible work (remote or San Francisco)
- Visa sponsorship and relocation support
- Professional development budget
- Team off-sites and conferences
- A front-row seat to building the infrastructure layer for open AI
