About the roleYou are the "reporting and data master" for Rippling's customers.
You could expertly build and understand all data sets within reports, delve deeply into consulting on processes, work so proficiently in spreadsheets that you can build pivot tables in your sleep. You can provide insights on best practices for data management, advocate thoughtfully for your customers' data needs, or build trusted relationships with customer administrators. If this sounds like a good time, great - you'll need to do all of that each day!
What you will do- Project Manage - Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling
- Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
- Offer white-glove service - Ensure customers feel supported and engaged through attentive, personalize guidance and product enablement
- Become a product expert - You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling
What you will need- 3+ years of SaaS experience in customer success, consulting, implementation, or support
- Preferred: 2+ years of experience with building reports, working with data, and enabling customers with reporting needs.
- Passion for helping customers and colleagues
- Ruthless prioritization and time management
- Master project & task manager - you never drop the ball
- Ability to explain complex scenarios in simple, clear written or verbal communications
- Strong attention to detail and ability to solve complex, interdependent problems
- Interest in actively working with product and engineering teams
Additional InformationThis role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location
here.A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed.
Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area. 
