UnitedHealth Group

Tech Support and Asset Management Supervisor- San Juan, PR

UnitedHealth Group$75K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Hardware Asset Management
  • 2+ years in a supervisory role
  • Strong knowledge of Windows OS
  • Experience with ServiceNow, HPSM, or similar IT ticketing tools
  • Familiarity with Microsoft Endpoint Configuration Manager (MECM)
  • Intermediate to advanced Excel skills
  • Bilingual in Spanish and English
  • Onsite reporting required at specified locations

Responsibilities

  • Create and manage hardware forecasts based on business demand
  • Supervise team members through the asset lifecycle
  • Act as a 2nd level escalation point for IT Hardware issues
  • Conduct audits of hardware systems and internal tools adherence
  • Ensure correct lifecycle status in asset inventory audits
  • Lead Half Yearly asset registry reconciliation
  • Implement cost-saving project initiatives or automation
  • Manage disposal processes for IT hardware assets
  • Meet monthly Management Business Objectives (MBO) targets
  • Support customer inquiries with confidence and positive outcomes
  • Serve as point of contact for executive visits related to hardware issues

Benefits

  • Recognition for performance based on clear success metrics
  • Opportunities for professional development and growth
  • Challenging work environment with supportive direction
  • Engagement in process improvement initiatives
Full Job Description
This position is responsible for the daily and long-term strategic management of technology related to end user hardware within the organization throughout its asset lifecycle. This includes planning, forecasting, procurement, configuration, imaging, deployment, record tracking, monitoring, maintenance, recovery and disposal to ensure compliance with company and with vendor contracts.

Primary Responsibilities:

  • Effectively creates and manages hardware forecast based on business demand
  • Supervise and manage team members for hardware asset at end-to-end throughout its asset lifecycle
  • processes
  • Act as the 2nd level escalation point of contact for IT Hardware related issues and help align multiple groups around a single objective for resolution
  • Conduct audit for all hardware systems if team members meet the SLA of our internal tools such as Service now
  • Conduct Inventory Tool audit and ensure team members updates asset inventory with correct lifecycle status
  • Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation
  • Propose and take the lead to implement any project initiative or automation that may have cost savings or cost avoidance or for process improvement
  • Overall disposal in charge of IT hardware assets including securing pre-approval from leaders
  • Ensure monthly Management Business Objectives (MBO) targets are met
  • Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcomes
  • Act as point of contact during Enterprise Leadership, Senior Leadership or VIP visit support for IT local hardware related issues or updates


ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of experience in Hardware Asset Management
  • 2+ years of Supervisory experience in Hardware Asset Management
  • Proven knowledge and experience with Windows OS
  • Proven knowledge and experience with ServiceNow, HPSM, or any IT ticketing tool
  • Proven knowledge and experience with MECM (Microsoft Endpoint Configuration Manager
  • Demonstrated intermediate or Advanced skills in Excel
  • Basic experience with MS Office 365
  • Fully Bilingual (Spanish and English)
  • Available to report onsite to our MH and POP locations


Preferred Qualifications:

  • Experience in the healthcare industry, knowledge of HIPAA
  • Experience using ITSM platforms such as ServiceNow

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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