Tech Ops Manager

MLabs

$80K — $150K *
US-AnywhereRemote in Boston, MA
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in IT management or internal systems administration
  • Expertise in Google Admin, Google Workspace security tools, and MDM solutions
  • Experience with remote IT infrastructure for global teams
  • Knowledge of cybersecurity practices and compliance standards like SOC 2 and ISO 27001
  • Strong problem-solving skills with a focus on speed and security
  • Fluent in English; French proficiency is a plus
  • Experience with AI tooling and integrations is beneficial

Responsibilities

  • Manage and optimize Google Workspace for global operations
  • Scale Mobile Device Management solutions for fleet-wide security
  • Oversee vendor relationships and manage hardware procurement
  • Ensure IT support is seamless throughout the employee lifecycle
  • Maintain IT documentation for compliance with standards such as SOC 1 and ISO 27001
  • Assist with technical issues and integrate internal AI tools

Benefits

  • Fully remote work environment in a high-growth tech domain
  • Competitive compensation based on experience and location
  • Opportunity for professional growth alongside industry experts
Full Job Description
Location: Remote - EU or East Coast US

Remote Full-time

Compensation: $80K - $150K

Our client-a leading innovator in fintech, blockchain, cryptography, infrastructure, and security-is seeking an Tech Ops Manager to oversee internal systems and infrastructure for a remote-first, global team building the next generation of core banking systems.

Reporting directly to the Chief Information Security Officer (CISO), this role requires a blend of strategic leadership and hands-on execution. The Tech Ops Manager will ensure the organization maintains a secure and efficient toolset, manages hardware logistics, oversees vendors, and upholds rigorous security and compliance standards. This position collaborates closely with Engineering, Security, and Operations teams to support ongoing international expansion.

Key Responsibilities
  • Workspace & Systems Administration: Manage and optimize the global Google Workspace environment and maintain corporate IT solutions.
  • Device & Fleet Management: Scale and administer Mobile Device Management (MDM) solutions to maintain fleet-wide security, automation, and endpoint compliance.
  • Logistics & Procurement: Oversee vendor relations, software licensing, and hardware procurement, including the configuration and international shipping of equipment to employees.
  • Lifecycle & Identity Management: Lead the IT component of the employee lifecycle, ensuring seamless onboarding, access management, offboarding, and technical support across multiple time zones.
  • Compliance & Security: Maintain comprehensive IT documentation, playbooks, and runbooks to support ongoing SOC 1, SOC 2 Type II, ISO 27001, ISO 22301, and CCSS compliance initiatives.
  • Technical Support & Innovation: Assist international team members with technical issues and support the integration of internal AI tools and Model Context Protocol (MCP) connectors.

Requirements
  • Experience: 6+ years of dedicated experience in IT Management or internal systems administration.
  • Technical Expertise: Advanced proficiency in Google Admin, Google Workspace security tools, MDM solutions (e.g., Jamf), and endpoint security.
  • Remote Operations: Proven experience managing IT infrastructure and logistics for a distributed, remote-first global workforce.
  • Compliance Standards: Strong knowledge of cybersecurity best practices and direct experience supporting SOC 2, ISO 27001, ISO 22301, or equivalent frameworks.
  • Core Competencies: Pragmatic problem-solving ability balancing operational speed with strict security requirements; entrepreneurial drive to work independently and optimize workflows.
  • Languages: Full fluency in English with excellent written and verbal communication skills; proficiency in French is considered a strong plus.
  • Bonus Points: Exposure to or experience working with internal AI tooling and integrations.

Benefits
  • Work Environment: 100% remote-first setup within a high-growth, cutting-edge technical domain.
  • Compensation: Competitive compensation package tailored to experience and location.
  • Professional Growth: Opportunity to work alongside industry experts in cryptography and fintech while shaping scalable IT governance.


Interview Process
  1. Initial Recruiter Screening
  2. Introductory Call: 30-minute introductory discussion with the Co-CEO.
  3. Cognitive & Behavioral Assessment: A 45-minute online evaluation (via TestGorilla) testing critical thinking, verbal reasoning, detail orientation, numerical reasoning, and problem-solving.
  4. Panel Focus Interview: A 90-120 minute technical and cultural deep dive covering security fundamentals, compliance knowledge, work ethics, and team alignment.
  5. Final Stage: Reference verifications and background checks.


Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

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