Job DescriptionJob SummaryVertiv is seeking a senior, hands-on Tech Lead to serve as the primary developer and platform support lead for Vertiv's enterprise
Shopify eCommerce platform. This individual contributor role is responsible for operating across development, infrastructure, and production support to ensure the Gen 2 eCommerce platform is available to Vertiv customers. The Tech Lead will serve as the dedicated developer focused on troubleshooting integrations across all platform components while providing direct
Shopify development expertise for rapid issue resolution and feature delivery. This role directly supports Vertiv's Operational Excellence and Customer Focus strategic priorities by ensuring the eCommerce platform is stable and reliable for Vertiv's global customers.
As an individual contributor in a lead capacity, this role owns the Shopify eCommerce platform end-to-end, which spans frontend and backend
Shopify customization,
Rust-based checkout logic via Shopify Functions,
Oracle integration and middleware connectivity, and infrastructure operations across
Linux environments. The Tech Lead will perform triage and troubleshooting, maintain site performance, and pair with senior technology and business leadership.
This position is based on site at Vertiv's Westerville, OH headquarters.
Responsibilities- Platform Ownership & Technical Leadership: Serve as the technical owner and primary support lead for Vertiv's enterprise Shopify eCommerce platform, operating across development, infrastructure, and production support to keep the Gen 2 eCommerce platform stable.
- Shopify Development & Customization: Customize both frontend and backend Shopify functionality, including theme development, Liquid templating, and app configuration; perform feature enhancements to meet business requirements and maintain platform currency.
- Rust & Checkout Extensibility: Develop, modify, and support Rust-based checkout rules using Shopify Functions (WASM-based checkout logic) for validation, shipping, and discount workflows; operate comfortably in a mixed Rust + JavaScript/TypeScript environment.
- Integration & Middleware Management: Own and troubleshoot Oracle integrations, middleware connections, and multi-platform system flows; manage data integration, data mapping, and Shopify-middleware-ERP commerce flows to ensure seamless end-to-end order and product data exchange.
- Technical Triage & Incident Resolution: Perform troubleshooting, and issue resolution across all eCommerce platform components; serve as the primary escalation point for production issues impacting the Shopify storefront, collaborate with the production support staff.
- Infrastructure & Security Operations: Support Linux server environments (OL9/Red Hat); manage secrets and credential management via CyberArk; ensure security monitoring and PCI compliance operational best practices are maintained.
- Site Performance & Reliability: Maintain site performance, reliability, and availability through proactive monitoring, performance optimization, and ongoing maintenance; ensure WCAG accessibility standards compliance and implement observability best practices across the platform.
- Cross-Functional Collaboration: Work across IT, vendors, and business teams to unblock issues and enable delivery; partner with IT Security and NPDi to ensure platform compliance; coordinate with Digital delivery teams on CI/CD pipeline support and deployment activities using GitLab.
Requirements- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field; equivalent practical experience considered.
- 8+ years of hands-on software engineering experience with at least 3 years focused on Shopify platform development or eCommerce platform engineering.
- Demonstrated experience as a former Shopify developer or platform engineer, with proven ability to customize both frontend and backend Shopify functionality.
- Experience supporting enterprise-scale eCommerce platforms in a production environment, including integration testing and incident resolution.
- Experience with Oracle integrations, middleware platforms, and multi-system data flows in an enterprise context.
Technical Skills
- Strong proficiency with the Shopify platform, including Shopify Plus, Liquid templating, Storefront API, Admin API, and Shopify Functions.
- Working knowledge of Rust, specifically for WASM-based Shopify Functions (checkout validation, shipping, discounts).
- Proficiency with JavaScript/TypeScript, HTML, CSS, and modern web development fundamentals.
- Experience with REST and GraphQL; familiarity with Postman or equivalent API testing tools.
- Experience supporting Linux server environments (OL9, Red Hat) and Azure cloud services (App Services, deployments, access management).
- Familiarity with Oracle databases and Oracle Integration Cloud (OIC); understanding of data mapping and ERP integration patterns.
- Experience with GitLab for version control and CI/CD pipelines.
- Knowledge of security best practices including PCI compliance, secrets management (CyberArk), and content security protocols.
Preferred Qualifications
- CISSP or equivalent security certification.
- Experience with ServiceNow for incident and change management.
- Familiarity with WCAG accessibility standards and tools (e.g., Pa11y).
- Experience with AI-augmented development practices and tools.
- Agile/Scrum experience in enterprise delivery environments.
