5+ years of experience in a technical lead role in software development projects
Proficient in project management methodologies and software quality assurance processes
Strong knowledge of technical documentation and artifact review
Excellent communication and customer interface skills
Ability to mentor and develop team members effectively
Experience in incident management and ticketing systems
Responsibilities
Guide team members on technical aspects of the project from initiation to completion
Oversee timely completion of timesheets and invoicing processes
Manage and allocate open tickets to ensure timely resolution
Ensure adherence to SLAs, KPIs, and OLAs within the delivery team
Review project compliance with software quality processes and timelines
Act as the main contact point between the team and project stakeholders
Foster a collaborative team environment while providing production support as needed
Benefits
Professional development and mentorship opportunities
Involvement in varied and complex projects
Collaborative and engaged work environment
Opportunity for leadership and influence within the team
Exposure to quality assurance processes and best practices
Full Job Description
Tech Lead MAHIN-JOB-34543 Location: [Washington, DC, Roles and responsibilities:
To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities.
Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents.
Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
Ensure analysts adhere to SLA's/KPI's/OLA's. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.
Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents.
Serve as the single point of contact for the team to the project stakeholders.
Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix
